Summary
Overview
Work History
Education
Skills
Timeline

Frank Brancato

North Attleboro,MA

Summary

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Has always been passionate about technology and computers coming from a very young age which allows them to be sufficient in learning anything computer related which in turn provides them with a competitive advantage as a candidate for computer & software competency. Currently studying at University of Massachusetts Boston as an IT Management major transferring from bristol community college an accumulated total of 46 out of 60 credit hours previously studying Computer Information Systems in an Associate of Science program. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position, ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and detail-oriented team player with strong organizational skills with an Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Shift Supervisor Management

Cvs Health
07.2022 - Current
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Applied security, safety, and loss prevention strategies during shifts.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Developed job assignments for Front Store team, planned production schedules and strengthened organization of task flows.
  • Completed store opening and closing procedures and balanced tills.

Fulfillment Associate

Lowes Home Improvement Stores
01.2022 - 07.2022
  • Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
  • Recorded daily activities for inventory control.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Prepared and checked outbound shipments for accuracy.
  • Conducted regular cycle counts to reconcile inventory levels and determine accuracy.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Picked and packed order items.
  • Increased on-time delivery rates by prioritizing urgent shipments and effectively managing workload distribution among team members.
  • Maintained store assets with effective loss prevention strategies.
  • Worked with customers to pack items according to specific desires and requirements.

Customer Service Associate

Lowes Home Improvement Stores
08.2020 - 07.2022
  • Responded proactively and positively to rapid change.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Contributed to the enhancement of sales strategies by upselling relevant products or services during customer interactions.
  • Utilized internal software and tools to meet customer needs and resolved issues promptly.
  • Provided customer feedback to management and identified areas of improvement for products and services.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Bachelor of Science - IT Management

University of Massachusetts Boston, Boston, Massachusetts
06.2026

High School Diploma -

North Attleboro High School, North Attleboro, Massachusetts
06.2020

Skills

  • Work Order Analysis
  • Continuous improvements
  • Business Development
  • Production Planning
  • Inventory control and record keeping
  • Inventory Management
  • Coaching and Mentoring
  • Flexible Schedule
  • Staff education and training
  • Work Planning and Prioritization
  • Solutions Development
  • Complaint resolution
  • Priority management
  • Quality Assurance Controls
  • Decision-Making
  • Strategy Development
  • POS System Operation
  • Customer Service Management
  • Policy and Procedure Enforcement
  • Cash Handling
  • Role Modeling
  • Creative Problem-Solving
  • Inventory Counts
  • Customer-Oriented
  • Team Leadership
  • Computer Skills
  • Critical Thinking
  • Positive Attitude

Timeline

Shift Supervisor Management - Cvs Health
07.2022 - Current
Fulfillment Associate - Lowes Home Improvement Stores
01.2022 - 07.2022
Customer Service Associate - Lowes Home Improvement Stores
08.2020 - 07.2022
University of Massachusetts Boston - Bachelor of Science, IT Management
North Attleboro High School - High School Diploma,

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Frank Brancato