Business professional with experience in digital marketing for small to medium-sized businesses. Proven ability to manage teams, develop strategies, and build client relationships.
Overview
12
12
years of professional experience
Work History
Business Consulting Team Manager
Footbridge Media
Pensacola, USA
2024.02 - Current
Led a team of consultants, optimized processes and implemented continuous training for new products, services, and software.
Collaborated with Citations and Onboarding teams to increase client ticket completion by 26%.
Successfully led 3 cross-functional and operational initiatives when creating new processes for the Consulting Team.
Collaborated with Operations Management and Support Management on new standard operating procedures involving implementation of software usage into both teams every day processes.
Showcased ability to translate business needs into effective solutions through process analysis by increasing client retention rate by 18% in 2024.
CRM & Marketing Manager
UTS Systems
Fort Walton Beach, USA
2022.11 - 2024.01
Led CRM design and implementation, tailoring to specific needs, demonstrating ability to understand operations, workflows, and pain points in various sales branches.
Managed CRM platform, tracked sales cycles, and forecasted revenue, in order to highlight potential areas for process improvement and operational efficiency.
Identified business opportunities for various Sales branches of the company through Sales Data trends, increased quote to invoice accuracy and forecasting by 12%.
Managed social media, website redesign, and marketing materials, and collaborated with sales teams, and senior leadership.
Increased companies digital presence with a 46% uptick in Social Media traffic.
Age Group Club Swimming Coach/Head Administrative Manager
Coast Aquatics
Destin, USA
2013.05 - 2023.06
Financial Professional
New York Life
Jacksonville, USA
2020.06 - 2022.12
Consulted with management on benefit package implementation.
Social Media Marketing Specialist
Southern Events LLC
Fort Walton Beach, USA
2019.01 - 2021.10
Education
B.S.B.A. - Comprehensive Marketing
University of West Florida
Pensacola, FL
01.2019
Skills
Project management
Operational efficiency
Process optimization
Team management
Client retention
Data analysis
Sales forecasting
Digital marketing
Process analysis
Staff development
Cross-functional collaboration
Timeline
Business Consulting Team Manager
Footbridge Media
2024.02 - Current
CRM & Marketing Manager
UTS Systems
2022.11 - 2024.01
Financial Professional
New York Life
2020.06 - 2022.12
Social Media Marketing Specialist
Southern Events LLC
2019.01 - 2021.10
Age Group Club Swimming Coach/Head Administrative Manager