Frank Burton
Shreveport,Louisiana
Summary
Skilled Forklift Driver adept at working quickly in fast-paced, demanding environments. Strong team player and problem-solver. Offering top communication and conflict resolution skills developed over 15 years in warehouse environments.
Overview
11
11
years of professional experience
Work History
Forklift Driver
Snelling Staffing/Omni Specialites
- Unloaded and stacked materials by raising and lowering lifting devices.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Communicated with floor managers to determine merchandise placement.
- Examined shipments for quality and accuracy.
- Aided in maintaining accurate records of incoming and outgoing shipments through diligent documentation efforts.
- Loaded and unloaded trucks with precision, minimizing damage to products during transport.
Customer Service Representative
Purina Mills
2022.01
- Met customer call guidelines for service levels, handle time and productivity.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Cross-trained and backed up other customer service managers.
Forklift Driver/Temp Position
Jean Simpson Personnel
2021.01
- Aided in maintaining accurate records of incoming and outgoing shipments through diligent documentation efforts.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
- Examined shipments for quality and accuracy.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Warehouse Shift Lead
Calumet Packaging
2020.01
- Recorded daily activities for inventory control.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Increased accuracy in shipment tracking with thorough documentation practices and efficient communication among staff.
- Picked and packed order items.
Grill Cook
Whataburger
2020.01
- Cleaned and maintained kitchen equipment regularly.
- Adjusted gas and electric grills to specified temperatures for quality food output.
- Worked closely with other kitchen staff to facilitate timely completion of orders.
- Established and maintained productive staff relationships for positive working environments.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Utilized problem-solving skills to address customer complaints.
- Operated and maintained grills, fryers and other cooking equipment.
- Stored and handled goods correctly to maintain freshness and condition.
- Enhanced customer satisfaction by consistently preparing high-quality dishes in a timely manner.
Customer Service Representative/Technical Support
GDIT
2017.01 - 2019.01
- Provided primary customer support to internal and external customers.
- Increased efficiency and team productivity by promoting operational best practices.
- Managed timely and effective replacement of damaged or missing products.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cook/Utility
CenturyLink Center
2016.01 - 2017.01
- Trained and supervised cooking staff to expertly meet daily needs.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Mentored junior cooks in refining their culinary skills through hands-on guidance during meal preparation processes.
- Adjusted recipes based on ingredient availability or customer request.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Customer Service Representative
PFS Web(Sunglass Hut)
2015.01 - 2016.01
- Met customer call guidelines for service levels, handle time and productivity.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed customer service orders promptly to increase customer satisfaction.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Tracked customer service cases and updated service software with customer information.
- Delivered prompt service to prioritize customer needs.
- Provided primary customer support to internal and external customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Housekeeping Inspector
Wyndham Garden Hotel
2014.01 - 2016.01
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Contributed to the reduction of lost items by implementing a meticulous system for tracking and returning left-behind belongings to guests.
- Successfully completed time-sensitive projects such as deep-cleaning assignments or special event preparations.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Trained and mentored new staff on cleaning and safety protocols.
- Increased guest satisfaction by promptly addressing and resolving housekeeping concerns.
Security Officer
Securitas Security Services
2014.01 - 2015.01
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Customer Service Representative
Teleperformance USA
2012.01 - 2014.01
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and provided backup support for organizational leadership.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed customer service orders promptly to increase customer satisfaction.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded proactively and positively to rapid change.
Retail Sales Associate
AT&T Customer Service
2008.01 - 2012.01
- Met customer call guidelines for service levels, handle time and productivity.
- Processed customer service orders promptly to increase customer satisfaction.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided professional services and support in a dynamic work environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Applied effective time management techniques to meet tight deadlines.
Education
Bachelor of Arts - Business Administration
Florida Agricultural And Mechanical University
Tallahassee, FLA.A.S Culinary Arts -
New York Restaurant School
01.2000
A.A Business -
Business Career School
01.1995
Skills
- Confined Space Entry
- Efficient Movement
- Safe driver
- Maintaining Equipment Logs
- Stock Rotation
- Load Planning
- Storage and Organization
- Customer Service-Oriented
- Weight Documentation
- Computer Terminal Operation
- Materials Transport
- Equipment Inspections
- Hand-Eye Coordination
Timeline
Customer Service Representative
Purina Mills
2022.01
Forklift Driver/Temp Position
Jean Simpson Personnel
2021.01
Warehouse Shift Lead
Calumet Packaging
2020.01
Grill Cook
Whataburger
2020.01
Customer Service Representative/Technical Support
GDIT
2017.01 - 2019.01
Cook/Utility
CenturyLink Center
2016.01 - 2017.01
Customer Service Representative
PFS Web(Sunglass Hut)
2015.01 - 2016.01
Housekeeping Inspector
Wyndham Garden Hotel
2014.01 - 2016.01
Security Officer
Securitas Security Services
2014.01 - 2015.01
Customer Service Representative
Teleperformance USA
2012.01 - 2014.01
Retail Sales Associate
AT&T Customer Service
2008.01 - 2012.01
Forklift Driver
Snelling Staffing/Omni Specialites
Bachelor of Arts - Business Administration
Florida Agricultural And Mechanical University
A.A.S Culinary Arts -
New York Restaurant School
A.A Business -
Business Career School