Frank Byndloss
El Cerrito,CA
Summary
Well versed in customer service, chemical inventory, quality control, preventative maintenance, calibration and troubleshooting, production and method development. Authorized to work in the US for any employer Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Customer Care Specialist
Serena and Lily
11.2019 - 12.2023
- Present the face of the Serena & Lily brand, providing a first-rate customer experience in sales, issue resolution, and design consultation customer interactions
- Act as a Serena & Lily brand advocate, guiding our customers with incredible on-brand design advice
- Handle customer support through phone, email, and live chat
- Process returns, replacements, refunds, and other post-sale transactions
- Develop customer relationships to ensure brand loyalty and repeat visits from customers.
QA Associate
Kerry Ingredients and Flavours/Kelly Scientific
01.2019 - 11.2019
- Monitor and enforce company and government regulations pertaining to Good Manufacturing Practices and sanitation requirements
- Perform and document periodic GMP inspections
- Perform and document sensory evaluation as needed
- Performs Environmental Monitoring Swabs and third-party lab submissions
- Support established pest control program
- Inspects rooms to ensure they are clean/sanitized and ready for production
- Assist in compiling quality and statistical data
- Responsible for laboratory equipment calibrations.
Manufacturing Associate (Contractor)
Beckman Coulter
01.2017 - 01.2019
- Setup and operating of foil wrapping machine, corrugated box case-packer, printers, and related packaging equipment
- Perform all aspects of product line performance testing
- Enter quality data into predefined computer programs - Identify and report any quality issues.
Lab Technician
Nurix
01.2014 - 01.2017
- Assist Scientists with daily experiments with support in: Compound weighing, Chemical Inventory replenishment, Equipment maintenance and repair, Glassware washing and autoclaving, Hazardous Waste management and Storage.
Chemical Inventory Specialist
Chevron-Richmond Technology Center
01.2010 - 01.2013
- Developed processes and procedures for safe handling of chemical inventories in laboratory environments
- Maintained and audited laboratory inventories
- Developed and executed a program to incorporate and organize incomplete data sets due to system migration.
Facilities Administrator (Contractor)
BioMarin Pharmaceuticals, Inc
01.2008 - 01.2010
- Upgrade and maintain filing system for facilities, calibration and maintenance records
- Conduct filing system audits to ensure accuracy of hard copy paperwork
- Revise compliance quizzes within standard operating procedures compliance standards
- Route and track maintenance and calibration paperwork for facilities repairs and/or audits.
Environmental Technician
S.R Hansen & Associates
01.2006 - 02.2008
- Managed maintenance, calibration and performance of sampling pumps and related equipment for water sample collection activities
- Responsible for water sample collection from environments with challenging terrain and adverse weather conditions
- Responsible for transfer of 2400/gal
- Water samples from Northern California collection sites to main testing facility via tank truck.
Education
High School Diploma -
John F. Kennedy High School
Richmond, CASkills
- Aseptic
- GMP
- Purification
- CGMP
- Biology
- Performance Testing
- Calibration
- Quality Assurance
- Facilities Maintenance
- Manufacturing
- Laboratory Experience
- Equipment Repair
- Research & Development
- Customer service excellence
- [Product or Service] support
Additional Information
Introduction to Quality Systems, Regulation (QSR), Key Concepts of Process Validation, OSHA 30-hour Compliance Training, Good Manufacturing Practices (cGMP), IATA DGR Certification
Certification
Timeline
Customer Care Specialist
Serena and Lily
11.2019 - 12.2023
QA Associate
Kerry Ingredients and Flavours/Kelly Scientific
01.2019 - 11.2019
Manufacturing Associate (Contractor)
Beckman Coulter
01.2017 - 01.2019
Lab Technician
Nurix
01.2014 - 01.2017
Chemical Inventory Specialist
Chevron-Richmond Technology Center
01.2010 - 01.2013
Facilities Administrator (Contractor)
BioMarin Pharmaceuticals, Inc
01.2008 - 01.2010
Environmental Technician
S.R Hansen & Associates
01.2006 - 02.2008
High School Diploma -
John F. Kennedy High School
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