Award-winning Automotive General Manager with a proven record of leading high-volume import and luxury dealerships. Highly effective in desking, closing, and developing high-performing teams, with deep expertise across variable and fixed operations. Strong background in pre-owned operations that consistently drives revenue and profitability. Experienced in overseeing multiple rooftops and leading teams of 75+ employees while maintaining excellent CSI results.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Pre-Owned Director
Mercedes-Benz of Clearwater
01.2025 - Current
Oversee day-to-day operations of a high-volume pre-owned department with inventory levels exceeding $8-10M.
Appraise trade-ins and off-lease vehicles to ensure competitive valuations.
Direct acquisition, wholesaling, reconditioning, pricing, and inventory strategy.
Increased department gross profit by over 20% year-over-year.
Achieved #2 CPO dealer in the region and #1 CPO EV dealer in the state.
General Sales Manager
Jacobs Mitsubishi / VinFast
07.2024 - 01.2025
Led day-to-day operations of sales departments with inventory levels of 250+ vehicles.
Hired and trained a new sales and management team.
Increased CRM close rate from 9% to 14% and boosted sales volume by 50%.
Increased F&I PVR from $1,820 to $2,950 through improved sales and desking processes.
Executive General Manager | Group VP of Pre-Owned
INFINITI of Akron | JDS Automotive Group
05.2018 - 02.2024
Recruited during a 3 store acquisition to lead the turnaround and ongoing operations of INFINITI of Akron while also serving on the Executive Leadership team to oversee operations group-wide.
Took variable operations at Akron from last in the district to #1 in volume and SSI within 12 months.
Oversaw pre-owned operations group-wide, including acquisition strategy, pricing, inventory levels, and exit strategies.
Hired and trained an acquisition department that led to an increase in annual revenue by over $20M group-wide.
Worked with the corporate Fixed Ops Director to develop service SOPs, leading to increased fixed revenue by over 25% at 3 Northeast Ohio locations.
Appointed General Manager of 2nd location, Airport INFINITI in June 22.
Achieved $100K net profit increase at Airport INFINITI within five months.
Responsible for reviewing monthly financial statements for all 5 locations and reporting areas of opportunity with ownership.
Recognized with multiple awards for dealership volume, profitability, and customer satisfaction.
Ken Ganley Auto Group
(12 Years of Progressive Leadership)
03.2006 - 05.2018
Executive General Manager — Ken Ganley Nissan
Ken Ganley Auto Group
07.2014 - 05.2018
Led variable and fixed operations with 70+ employees and inventory exceeding over 500 vehicles.
Increased sales volume from under 75 to over 250 units per month within 12 months.
Expanded fixed operations by over 80%, opening a secondary service location.
Earned Nissan Award of Excellence (2016–2017), first in store history.
Sales Manager / F&I Manager (Promoted Internally)
Ken Ganley Auto Group
03.2006 - 07.2014
Advanced from sales into Sales Manager and F&I Manager roles.
Earned JM&A certification and built strong lender and OEM relationships.
IT Service Desk Manager at Mercedes-Benz Korea, Mercedes-Benz Financial Service Korea, Mercedes-Benz Mobility KoreaIT Service Desk Manager at Mercedes-Benz Korea, Mercedes-Benz Financial Service Korea, Mercedes-Benz Mobility Korea
Sales Consultant, Internal Advisor at Phil Smart Mercedes Benz now Mercedes Benz of SeattleSales Consultant, Internal Advisor at Phil Smart Mercedes Benz now Mercedes Benz of Seattle