Frank Calderon
Chino Hills,CA
Summary
Guest Services professional with background in delivering exceptional customer experiences in hospitality environments. Skilled in problem-solving, conflict resolution, and maintaining customer satisfaction. Known for strong team collaboration, adaptability, and consistently achieving results. Proficient in handling guest inquiries, managing reservations, and ensuring smooth operations. Reliable, flexible, and focused on enhancing guest services and operational efficiency.
Professional warehouse worker with strong background in efficient inventory management and order fulfillment. Skilled in operating forklifts, managing stock levels, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Reliable and flexible with excellent organizational and problem-solving skills.
Committed Warehouse leader accustomed to managing shipping and receiving operations in high-volume warehouse environments. Organized approach to monitoring materials movements with focus on safety and productivity. Performance-oriented team player with good multitasking abilities.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Bridgestone Retail Operations LLC.
01.2023 - 11.2024
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
- Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
- Explained estimates and determined repair timelines to manage customer expectations.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
Store Manager
Tire Choice
12.2021 - 12.2022
- Provided expert consultation and recommendations on vehicle services
- Improved client retention through consistent follow-ups and high satisfaction ratings
- Prepared detailed sales and service reports for leadership review
- Established a welcoming atmosphere to encourage repeat business.
- Resolved customer complaints for improved store reputation and loyalty.
- Motivated staff to achieve store goals for enhanced sales productivity.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
Construction Worker
Millennium Builders
03.2019 - 12.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Gathered and disposed of worksite debris to remove safety hazards.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Operated power equipment to move materials and promote job efficiency.
- Participated in continuous learning initiatives to enhance professional development within the industry, applying new techniques when necessary for optimal results on job sites.
- Managed inventory of construction materials, minimizing waste and reducing costs.
- Increased client retention by maintaining open and effective communication throughout project phases.
- Adapted to rapidly changing weather conditions and schedules, ensuring project continuity and efficiency.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Installed drywall, flooring and other interior finishes to create finished and functional living and work spaces.
- Dug trenches and set up forms to specified requirements for concrete pours.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Provided labor support to carpenters, masons and other skilled trades.
- Worked on sites, installing roofs and other exterior components.
- Helped with erecting scaffolding and ladders.
- Helped with door and window installations.
- Mixed and poured concrete for variety of projects.
- Operated forklifts and boom lifts to complete various tasks.
Sales Consultant
Puente Hills Toyota
10.2016 - 03.2019
- Exceeded monthly and quarterly sales targets through exceptional product knowledge and personalized service
- Supported team efficiency by mentoring new hires and managing structured sales contracts
- Maintained expertise in prearranged pricing programs (Costco, Auto Club)
Senior Sales Assistant/ Parts Department
Longo Toyota (Penske Automotive Group)
07.1994 - 09.2011
- Cultivated long-term customer relationships to generate repeat business
- Assisted management with closing high-value deals and maintaining sales reports
- Attained multiple awards as a Sales Society Member (since 2002)
- Conducted regular inventory audits to prevent discrepancies and maintain accurate records.
- Utilized computer software to track orders, update inventory, and generate reports for management review.
- Trained new Parts Department Associates in company policies, procedures, and best practices.
- Maintained accurate records of parts inventory, ensuring optimal stock levels for efficient operations.
- Streamlined the parts ordering process for increased accuracy and quicker turnaround times.
- Ensured compliance with safety regulations within the Parts Department workspace at all times.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 80 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Enhanced warehouse efficiency by organizing inventory in logical manner, facilitating quicker retrieval times.
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
- Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
Education
General Education -
John Marshall High School
Los Angeles, CA06.1985
Skills
- Exceptional customer service and client relations
- Proven ability to consistently exceed sales goals
- Expertise in team training and leadership
- Skilled in managing sales contracts and negotiations
- Proficient in Microsoft Office and sales reporting tools
- Hands-on experience in construction and machine operations
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Heavy lifting
- Loading and unloading
- Warehouse safety
- Order picking
- Clear communication
- Attention to detail
- Problem-solving
- Sorting and labeling
- Material handling
- Team collaboration
- Warehouse organization
- Pallet jack handling
- Shipping and receiving
- Material loading and unloading
- Punctual and dependable
- Stacking and staging
- Receiving and processing shipments
- Inventory management
- Data entry
- Forklift operation
- Quality control
- Safety training
- Delivery scheduling
- Shipping documentation
- Microsoft outlook
- Time management
- Stock management
- Willing to learn
- Warehouse environment safety
Accomplishments
- Exceeded monthly quota 108 times.
- Awarded “Employee of the Month”
- Project Development - Collaborated with team of Toyota Engineers in the development of safety products and future design developments.
Certification
- Certified Sales Consultant | University of Toyota
- Toyota Sales Satisfaction Index Certified
- Forklift Operator Certified
Toyota Sales Society
The Toyota Sales Society honors Sales Consultants who demonstrate outstanding sales performance as well as a high level of customer satisfaction. The Master Level can only be attained by the top 50 volume salespeople in the country
Languages
Spanish
Native or Bilingual
Timeline
Guest Service Representative
Bridgestone Retail Operations LLC.
01.2023 - 11.2024
Store Manager
Tire Choice
12.2021 - 12.2022
Construction Worker
Millennium Builders
03.2019 - 12.2021
Sales Consultant
Puente Hills Toyota
10.2016 - 03.2019
Senior Sales Assistant/ Parts Department
Longo Toyota (Penske Automotive Group)
07.1994 - 09.2011
- Certified Sales Consultant | University of Toyota
- Toyota Sales Satisfaction Index Certified
- Forklift Operator Certified
General Education -
John Marshall High School
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