Frank Casey
Reno,NV
Summary
To obtain a challenging position in an innovative organization where I can use my more than 20 years automotive knowledge and background skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
23
23
years of professional experience
1
1
Certification
Work History
GMC Commercial Fleet Manager
GMC Corwin
Reno, NV
06.2024 - 11.2024
- Analyzed data from various sources such as repair bills and fuel consumption records to identify areas of improvement.
- Researched new technologies such as GPS tracking systems to determine cost-effectiveness in improving fleet operations.
- Coordinated with vendors for parts ordering, repairs and services.
- Managed inventory levels of spare parts used in maintenance activities.
- Managed daily operations of the fleet department including staffing, scheduling and performance management.
- Negotiated contracts with suppliers for parts, services, vehicle rentals.
- Provided guidance on proper use of equipment; ensured that employees were trained in safe operating procedures.
Lead Audi Service Consultant
Findlay Audi Reno Tahoe
Reno, NV
03.2021 - 07.2024
- Communicate with customers regarding their auto repair and maintenance issues
- Provide customers with information on part warranties and potential savings
- Serve as liaison between service manager, shop foreman, parts personnel, technicians and warranty administration
- Inspects vehicles and apply proper resources to accurately identify and verify vehicle mileage and service needs
- Administer new and used vehicle warranty repairs in accordance with warranty specifications
- Write and verify accurate repair orders and include supporting documentation
- Contact customers to keep them in the loop throughout the repair process and communicate when the vehicle is ready for pick up
- Supervise cleaning and preparation of new and used vehicles
- Work with technicians to determine necessary repairs and possible alternatives to cut costs for customers
- Meet requirements of state and federal law for auto repair and consumer protection
Service Drive Manager
Dolan Lexus Reno
Reno, NV
06.2011 - 03.2021
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Implemented cost-saving measures through increased efficiency in order processing systems.
- Maintained accurate records of all transactions within the service drive.
- Reviewed customer feedback surveys to identify areas for improvement in the service drive process.
- Collaborated with other departments such as marketing, finance, and accounting on various projects related to the service drive operations.
- Coordinated with technicians, advisors, and service department staff to ensure efficient workflow.
- Trained new employees on the service drive processes and procedures.
Assistant Service Manager
Mercedes-Benz of Reno
Reno, NV
03.2011 - 04.2013
- Maintained accurate records of customer interactions, transactions, comments and complaints.
- Prepared detailed reports on customer interactions for management review.
- Created promotional materials for new products or services as needed.
- Processed payments for services rendered in a timely manner.
- Handled incoming calls from customers regarding product or service orders.
- Collaborated with other departments within the organization to ensure that all requests were handled efficiently.
- Addressed customer concerns promptly to ensure satisfaction with products or services purchased.
- Researched billing issues for customers using various software programs.
Lead Audi Service Consultant
Allison Audi
Reno, NV
11.2009 - 02.2011
- Utilized problem solving skills while dealing with difficult situations involving dissatisfied customers.
- Developed strategies to increase customer loyalty and retention rates.
- Kept up-to-date on current technological advancements in order to improve efficiency in providing quality service.
- Processed payments for services rendered in a timely manner.
- Created detailed documentation regarding customer interactions for future reference.
- Collaborated with other departments within the organization to ensure that all requests were handled efficiently.
- Educated customers about the features and benefits of different services offered by the company.
- Provided excellent customer service to customers by answering inquiries and resolving complaints.
Lead Audi Service Consultant
Lithia Audi of Reno
Reno, NV
03.2002 - 10.2009
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Conducted customer satisfaction surveys to identify areas for service improvement.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Education
High School Diploma -
Colegio De Santo Tomas-Recoletos
San Carlos PhilippinesSkills
- Management
- Fleet management
- Customer service
- Regulatory compliance
- Effective communication
- Team collaboration
- Fleet optimization
- Inspection and quality assurance
- Preventive Maintenance
- Scheduling
- Vehicle maintenance
- Vehicle inspections
- Problem solving
- Communication
- Leadership
References
- Cory Hobson, General Manager Findlay Audi and Land Rover 775-332-4001
- Ken Cerny, Dolan Toyota Business Manager, 775-826-2750
- Cindy Costello, Lithia Subaru and Auto Group Area Controller, 775-800-5534
- Jake Ichino, Renown Hospital Cardiologist, 775-843-9800
Certification
- Current each year with all manufacturers certification maintenance requirements.
Timeline
GMC Commercial Fleet Manager
GMC Corwin
06.2024 - 11.2024
Lead Audi Service Consultant
Findlay Audi Reno Tahoe
03.2021 - 07.2024
Service Drive Manager
Dolan Lexus Reno
06.2011 - 03.2021
Assistant Service Manager
Mercedes-Benz of Reno
03.2011 - 04.2013
Lead Audi Service Consultant
Allison Audi
11.2009 - 02.2011
Lead Audi Service Consultant
Lithia Audi of Reno
03.2002 - 10.2009
High School Diploma -
Colegio De Santo Tomas-Recoletos
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