FRANK CHAVEZ
Kailua-Kona,HI
Summary
Self-motivated, luxury hospitality candidate willing to go the extra mile for guests to indulge in a memorable, world-class experience. Team player with a passion for hospitality, food and beverage who is able to do deliver excellent customer service with a warm, yet professional demeanor.
Overview
8
8
years of professional experience
Work History
Barista Shift Supervisor
HiCO Hawaiian Coffee
11.2022 - Current
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Online Fulfillment Manager
HiCO Hawaiian Coffee
05.2022 - Current
- Increased sales and customer satisfaction through personalized servicing.
- Located merchandise across various stores to address customer needs.
- Updated company website with deals and product packages.
- Responded to internet inquiries and phone calls in timely matter.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Trained sales staff on company procedures and salesmanship.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Provided superior and individualized customer service.
City Carrier
US Postal Service
04.2022 - 07.2022
- Deliver and collect mail on foot or by vehicle along designated route in timely manner
- Obtain signatures for registered, certified, and insured mail
- Maintain professional and effective public relations with customers and others
- Familiar with postal laws, regulations, products and geography of area.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients
Event Concierge
Suzanne Michael Events
08.2021 - 04.2022
- Maintain professional demeanor appropriate for luxury environment at all times
- Handle ad-hoc requests from clients or Event Producer during events with a can-do attitude
- Excellent customer service skills with attention to detail
- Work hand-in-hand with Event Producer: pre, during, and post event to ensure seamless event execution
- Anticipate needs and ability to resolve quickly and effectively, while maintaining pleasant demeanor and composure.
Café Manager
Phoenix Catering Group
05.2020 - 07.2021
- Managed Corporate Café inside Perry Ellis International Headquarters which is home to 700 employees
- Oversaw a total of 4 Phoenix Catering Group Employees; handled all Hiring, Training, Coaching, etc
- Streamlined daily operations and put processes in place to ensure weekly ordering accuracy and timely, to avoid food waste, therefore maximizing profit margins
- Ensured staff maintained all kitchen areas to meet all State Health requirements
- Served as Liaison between Perry Ellis and Phoenix Catering Group
- Nurtured relationship and handled all issues and conflicts and resolved timely
- Updated Phoenix CEO as needed.
- Maintained professional, organized, and safe environment for employees and patrons.
Crew Member
Chipotle Mexican Grill
04.2018 - 03.2020
- Maintain sanitation, health and safety standards in all work areas
- Deliver excellent customer service and maintain composure in fast-paced environment
- Ensure prepared orders met company standards (quality & quantity)
- Ensure order accuracy while working on several orders simultaneously
- Clean, stock, and restock workstations and display cases
- Ensure inventory accuracy across 3 locations.
Head of Customer Service
Polestar Education LLC
04.2016 - 02.2018
- Correspond with customers by telephone and in person to provide information about products and services
- Submit orders, cancel accounts, handle customer escalations
- Follow through with all requests until sale is completed and client is satisfied
- Keep records of customer interactions, transactions, track inquiries, complaints, or comments, as well as actions taken (Microsoft Word and Excel)
- Responsible for re-stocking office supplies from weekly delivery
- Recommend improvements in products, packaging, shipping, service, or billing methods to clients
- Package and distribute items sold from website, and maintain correspondence with customer until orders complete
- Work closely with sales team to create promotional email campaigns every week using HTML or program Infusionsoft
- Update new class listings/workshops on main company website and troubleshoot discrepancies.
Education
Psychology -
Pace University
New York, New York11.
Skills
- Adaptable Artistic Sense
- Bilingual (English & Spanish)
- Strong Work Ethic
- Professional Integrity
- Shop Opening and Closing
- Product Recommendations
- Work Planning and Prioritization
- Team Building and Leadership
Hobbies and Interests
- Nature
- Travel
- Culinary Arts
- Personal Development
Languages
Spanish
Native or Bilingual
Timeline
Barista Shift Supervisor
HiCO Hawaiian Coffee
11.2022 - Current
Online Fulfillment Manager
HiCO Hawaiian Coffee
05.2022 - Current
City Carrier
US Postal Service
04.2022 - 07.2022
Event Concierge
Suzanne Michael Events
08.2021 - 04.2022
Café Manager
Phoenix Catering Group
05.2020 - 07.2021
Crew Member
Chipotle Mexican Grill
04.2018 - 03.2020
Head of Customer Service
Polestar Education LLC
04.2016 - 02.2018
Psychology -
Pace University
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