Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Timeline
Hi, I’m

Frank Chavez

Round Rock,TX
Tho' much is taken, much abides; and tho' We are not now the strength which in old days moved earth and heaven, that which we are, we are. One equal temper of heroic hearts, Made weak by time and fate, but strong in will. To strive, to seek, to find and not to yield.
Tennyson
Frank Chavez

Summary

Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Dynamic individual with hands-on experience in medical, some computer literacy and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level to Any position. Ready to help team achieve company goals. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Enthusiastic Senior Customer Service Representative with more than five years of customer related service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.

Overview

37
years of professional experience
1
Certification

Work History

Dell Technologies

Senior Client Peripheral Disburser
08.2019 - 09.2024

Job overview

  • Mentored junior team members, fostering a positive work environment conducive to professional growth.
  • Increased client satisfaction by providing personalized solutions and exceptional customer service.
  • Collaborated closely with internal departments to ensure seamless delivery of products or services to clients.
  • Reduced churn rate by addressing client concerns promptly and effectively.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies and services.
  • Managed timely and effective replacement of damaged or missing products.
  • Cross-trained and provided backup support for organizational leadership.
  • Optimized sales processes to improve efficiency and increase overall team performance.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Sacred Heart Skilled Nursing & Rehabilitative Care

CNA/Home Health Care Provider
08.2016 - 05.2018

Job overview

  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Supported needs of [Number]+ residents under long-term care.

Cultured Care

CNA/Home Health Care Provider
07.2015 - 06.2016

Job overview

  • Assisted patients with daily living activities, promoting independence and dignity.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.

Highlander-Kindred Rehabilitation NursingCenter

CNA
08.2011 - 11.2015

Job overview

  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Brandonwoods Health Care

CNA
01.2015 - 06.2015

Job overview

  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

Highlander-Kindred Rehabilitation

CNA
08.2011 - 11.2014

US Navy

Hospital Corpsman Third Class
06.1987 - 03.1995

Job overview

  • Mentored junior corpsmen in best practices for clinical procedures, fostering professional growth within the team.
  • Contributed to the improvement of clinic procedures, resulting in increased efficiency and quality of care.
  • Maintained compliance with regulatory standards through meticulous documentation of patient information.
  • Managed medical supplies inventory, ensuring adequate stock levels for seamless medical services.
  • Demonstrated adaptability during deployments or field exercises, providing essential medical support under challenging conditions.
  • Conducted routine inspections of medical equipment, ensuring proper functionality for safe use.
  • Improved vaccination rates within the community through diligent administration of immunizations in accordance with guidelines.
  • Assisted in surgical procedures, maintaining a sterile environment and adhering to strict safety protocols.
  • Conducted efficient triage processes during high-volume periods, prioritizing patients based on severity of condition.
  • Responded effectively to crisis situations by employing critical thinking skills guided by established protocols.
  • Assisted in medical examinations, treatments and procedures for diverse conditions and patient populations.
  • Monitored vital signs and documented temperature, pulse and blood pressure to assess patient condition.
  • Updated medical records in EMR system and double-checked data for accuracy.

Education

Coastal Career Academy
Fall River, MA

Associate of Applied Science from Personal Care Technician/HHA/CNA
06.2011

Newbury College
Brookline, MA

Associate of Applied Science from Certified Medial Assistant
06.1999

University Overview

  • Dean's List 4th Semester 1999
  • 3.9 GPA

Skills

  • Patient Care
  • Vital signs monitoring
  • Compassion and Empathy
  • Bathing Assistance
  • Remote Work Capabilities
  • Complaint resolution
  • De-Escalation Techniques
  • Database Research
  • Teamwork and Collaboration
  • Problem-solving skills
  • Problem-solving abilities
  • Attention to Detail

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Organization by completing Inventories and filings with accuracy and efficiency.

Certification

  • CMT - Certified Medication Technician
  • CNA - Certified Nursing Assistant (expired)
Availability
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Timeline

Senior Client Peripheral Disburser

Dell Technologies
08.2019 - 09.2024

CNA/Home Health Care Provider

Sacred Heart Skilled Nursing & Rehabilitative Care
08.2016 - 05.2018

CNA/Home Health Care Provider

Cultured Care
07.2015 - 06.2016

CNA

Brandonwoods Health Care
01.2015 - 06.2015

CNA

Highlander-Kindred Rehabilitation NursingCenter
08.2011 - 11.2015

CNA

Highlander-Kindred Rehabilitation
08.2011 - 11.2014

Hospital Corpsman Third Class

US Navy
06.1987 - 03.1995

Coastal Career Academy

Associate of Applied Science from Personal Care Technician/HHA/CNA

Newbury College

Associate of Applied Science from Certified Medial Assistant
Frank Chavez