Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Frank Christy

Thorofare,NJ

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and a positive attitude will make a difference. Flexible to business needs, ready to learn and contribute to team success.

Overview

19
19
years of professional experience

Work History

Analyst 2 Forecasting & Analysis-DIV-Customer Care

Comcast
West Deptford, NJ
12.2021 - 12.2023
  • Analyzed large datasets with statistical methods and software programs.
  • Identified opportunities for process improvements across the organization.
  • Maintained accurate records of all data collected during analysis processes.
  • Identified needs of customers promptly and efficiently.
  • Monitored operations and reviewed records and metrics to understand company performance.

Advanced Repair Supervisor

Comcast
Newark , DE
04.2005 - 12.2021
  • Resolved customer complaints quickly while maintaining high level of customer satisfaction.
  • Assisted with training new employees on repair techniques, safety protocols and general job duties.
  • Collaborated with other departments within the organization to coordinate repair services with other activities like installation or delivery.
  • Resolved conflicts among team members in a professional manner.
  • Supervised and coordinated the daily activities of repair technicians to ensure efficient workflow.
  • Implemented process improvement initiatives that led to improved response times for customer requests.

Voluntary Retirement

None Yet
West Deptford, NJ
01.2024 - 08.2024
  • Managed household errands and other essential duties.

Education

High School Diploma -

West Deptford High School
West Deptford, NJ
06-1978

Certificate - Automotive Mechanics

Gloucester County Vocational Technical School
Sewell, NJ
06-1978

Skills

  • Audit Support
  • Issue Identification
  • Report Preparation
  • Workflow Analysis
  • Root Cause Analysis
  • Regulatory Compliance
  • Team Collaboration and Leadership
  • Documentation And Reporting

Affiliations

  • enjoys gardening and landscaping
  • time with family
  • Board member for a non profit car club

Accomplishments

  • over the years with Comcast I had received multiple awards for leading my teams to excel in needed areas to meet goals and drive for a positive customer experience.

References

References available upon request.

Timeline

Voluntary Retirement

None Yet
01.2024 - 08.2024

Analyst 2 Forecasting & Analysis-DIV-Customer Care

Comcast
12.2021 - 12.2023

Advanced Repair Supervisor

Comcast
04.2005 - 12.2021

High School Diploma -

West Deptford High School

Certificate - Automotive Mechanics

Gloucester County Vocational Technical School

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Frank Christy