Frank Cocozza
South Plainfield,NJ
Summary
Senior customer service representative with 6+ years of work experience leading a sales team. Personally help over 50 leads a day accumulating a 98% customer satisfaction rating over my career.60 WPM typist that is proficient in excell, sheets, and goggle workspace.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant Manager
Fieldhouse Gym at The Connell Company
Berkeley Heights, NJ
03.2024 - Current
- Greet members, answer phones, and respond to emails to make sure members are attended to immediately.
- Keep accurate records of memberships, billing cancellations, and staying up to date on customer information.
- Resolve membership complaints with respect to ensure all of the customers remain satisfied.
- Give tours to corporate tenants, as well as outside members.
- Help train new hires on gym policies, customer service expectations, and operational procedures.
- Assist with the marking team on our social media platforms and website to ensure we are up to date on all the latest trends.
- Ensure all guests feel the hospitality and comfort the minute they walk in, until the time they leave.
Customer Sales Lead
Retro Fitness Of Greenbrook
GreenBrook, NJ
08.2020 - 03.2024
- Greeted customers as they entered the facility with a warm welcome.
- Reach out to leads via phone, email, or in person to schedule gym tours or consultations.
- Discussed different membership tiers, including pricing, benefits, insurance plans, and any other promotions or discounts to new leads.
- Close sales and maintain member relationships by checking in to ensure they are satisfied.
Sales Associate
Renewable By Andersen
Cranford, New Jersey
01.2019 - 05.2020
- Went door to door, reciting a sales pitch, to sign up customers for our benefits programs.
- Shared success stories or testimonials to build credibility and help close the deal.
- Made a great first impression by speaking loud, proud, and precise by capturing their attention with a quick statement.
Education
High School Diploma -
Piscataway High School
Piscataway, NJ06-2020
Rutgers Business School of Newark
Newark, NJSkills
- Friendly & Approachable
- Communication
- Teamwork
- Adaptability
- Multitasking
- Trustworthy
Certification
CPR & First Aid Certified
OSHA Certified
Timeline
Administrative Assistant Manager
Fieldhouse Gym at The Connell Company
03.2024 - Current
Customer Sales Lead
Retro Fitness Of Greenbrook
08.2020 - 03.2024
Sales Associate
Renewable By Andersen
01.2019 - 05.2020
CPR & First Aid Certified
OSHA Certified
High School Diploma -
Piscataway High School
Rutgers Business School of Newark
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