Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Frank Cocozza

South Plainfield,NJ

Summary

Senior customer service representative with 6+ years of work experience leading a sales team. Personally help over 50 leads a day accumulating a 98% customer satisfaction rating over my career.60 WPM typist that is proficient in excell, sheets, and goggle workspace.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Administrative Assistant Manager

Fieldhouse Gym at The Connell Company
Berkeley Heights, NJ
03.2024 - Current
  • Greet members, answer phones, and respond to emails to make sure members are attended to immediately.
  • Keep accurate records of memberships, billing cancellations, and staying up to date on customer information.
  • Resolve membership complaints with respect to ensure all of the customers remain satisfied.
  • Give tours to corporate tenants, as well as outside members.
  • Help train new hires on gym policies, customer service expectations, and operational procedures.
  • Assist with the marking team on our social media platforms and website to ensure we are up to date on all the latest trends.
  • Ensure all guests feel the hospitality and comfort the minute they walk in, until the time they leave.

Customer Sales Lead

Retro Fitness Of Greenbrook
GreenBrook, NJ
08.2020 - 03.2024
  • Greeted customers as they entered the facility with a warm welcome.
  • Reach out to leads via phone, email, or in person to schedule gym tours or consultations.
  • Discussed different membership tiers, including pricing, benefits, insurance plans, and any other promotions or discounts to new leads.
  • Close sales and maintain member relationships by checking in to ensure they are satisfied.

Sales Associate

Renewable By Andersen
Cranford, New Jersey
01.2019 - 05.2020
  • Went door to door, reciting a sales pitch, to sign up customers for our benefits programs.
  • Shared success stories or testimonials to build credibility and help close the deal.
  • Made a great first impression by speaking loud, proud, and precise by capturing their attention with a quick statement.

Education

High School Diploma -

Piscataway High School
Piscataway, NJ
06-2020

Rutgers Business School of Newark
Newark, NJ

Skills

  • Friendly & Approachable
  • Communication
  • Teamwork
  • Adaptability
  • Multitasking
  • Trustworthy

Certification

CPR & First Aid Certified

OSHA Certified

Timeline

Administrative Assistant Manager

Fieldhouse Gym at The Connell Company
03.2024 - Current

Customer Sales Lead

Retro Fitness Of Greenbrook
08.2020 - 03.2024

Sales Associate

Renewable By Andersen
01.2019 - 05.2020

High School Diploma -

Piscataway High School

Rutgers Business School of Newark

Similar Profiles

CREATE PROFILE
Frank Cocozza