Mcfranklin Cooper
Indianapolis,IN
Summary
Results-driven travel industry professional with great sales, service and planning abilities. Focused on increasing sales and retaining key business with proactive strategies and above-and-beyond support. Excels under pressure and in fast-paced environments with great multitasking abilities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Support Services Supervisor
IndyGo Transportation Services
Indianapolis, Indiana
12.2017 - Current
- Monitored staff performance and provided guidance to ensure team goals were met.
- Created reports outlining the progress of projects and identified areas needing improvement.
- Enforced safety regulations among staff members in accordance with company policies.
- Organized daily schedules for support services personnel, ensuring that all duties were completed in an efficient manner.
- Maintained records of employee attendance, performance reviews, time off requests.
- Trained employees on proper use of equipment and software applications.
- Collaborated with other departments within the organization to ensure smooth operations across teams.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Recruited, interviewed and selected employees to fill vacant roles.
Food and Beverage Manager
Holiday Inn Airport
Indianapolis, IN
07.2015 - 12.2017
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards.
- Created monthly financial reports to analyze sales trends, labor costs and other expenses related to the food and beverage department.
- Ordered supplies for kitchen staff in order to maintain adequate levels of inventory for daily operations.
- Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.
- Ensured adherence to local health codes by inspecting kitchens regularly for cleanliness and safety compliance.
- Conducted weekly meetings with staff members to discuss performance goals and areas needing improvement.
- Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
- Negotiated contracts with suppliers in order to secure discounts on bulk orders of food items or beverages.
- Assisted with catering requests from external clients when necessary by coordinating menus, staffing needs, delivery schedules.
- Developed marketing strategies aimed at increasing business through promotions or targeted campaigns.
Hotel Manager
Wyndham Hotel
Indianapolis, Indiana
09.2012 - 07.2015
- Developed and implemented hotel policies and procedures.
- Assigned duties and monitored performance of all employees in the hotel.
- Ensured that guests received prompt, courteous attention throughout their stay.
- Handled guest complaints professionally and efficiently.
- Managed budgeting processes including forecasting revenues and expenses for the hotel.
- Prepared reports on occupancy rates, revenue management and profitability metrics for senior management review.
- Implemented marketing campaigns to promote the hotel's services and facilities among potential customers via print media or social media platforms.
- Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
- Resolved conflicts between staff members or guests when necessary.
- Made recommendations for salary and wage increases based on performance reviews.
- Led a diverse team, overseeing recruitment, training, and development to ensure high-quality service standards.
Education
Bachelor of Arts - Hospitality Management
Harrison College
Indianapolis, INSkills
- Time Management
- Critical Thinking
- Friendly, Positive Attitude
- Supervision and leadership
- Training & Development
- Networking
- Problem Resolution
- Remote Office Availability
- Flexible and Adaptable
- Good Telephone Etiquette
- Computer Skills
References
References available upon request.
Timeline
Support Services Supervisor
IndyGo Transportation Services
12.2017 - Current
Food and Beverage Manager
Holiday Inn Airport
07.2015 - 12.2017
Hotel Manager
Wyndham Hotel
09.2012 - 07.2015
Bachelor of Arts - Hospitality Management
Harrison College
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