Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Frank Corsi Jr

Hamburg,NY

Summary

Analytical professional proficient in reporting and providing key performance coaching to employees. Solid team player with strong persuasion skills. Maintained positive rapport with customers and staff in collection-related tasks. Proactive collections specialist with a proven track record of maximizing collections and reducing outstanding balances. Experienced in handling customer inquiries, negotiating payment arrangements, and maintaining accurate records. . Reliable Package Delivery Driver known for high productivity and efficient task completion. Skilled in navigation, time management, and safe driving practices. Excel in communication, problem-solving, and adaptability, ensuring smooth delivery operations under various conditions. Committed to maintaining punctuality and providing exceptional service to meet customer satisfaction. Accomplished professional conducting detailed investigations into criminal and civil activities. Skilled at compiling information for investigations and managing and organizing case files. Working knowledge of laws related to disclosure of information obtained during investigations.

Overview

20
20
years of professional experience

Work History

School Lunch Monitor

Frontier School District
Hamburg, NY
09.2023 - Current
  • Helped maintain discipline in the classroom by reminding students of expectations when necessary.
  • Assisted with organizing activities designed to keep students engaged during lunch period.
  • Displayed good customer service skills when interacting with students, faculty, and staff members.
  • Helped resolve conflicts between students in a professional manner.
  • Collaborated with teachers to discuss student behavior issues related to lunchtime activities.

Package Delivery Driver

UPS
Buffalo, NY
10.2016 - 12.2023
  • Reported mechanical problems encountered with vehicles to dispatch.
  • Improved project completion time, multi-tasking operations on heavy equipment and trucks.
  • Delivered packages to recipients safely and within scheduled time frames.
  • Assisting with loading and unloading packages from trucks as needed.
  • Identifying potential unsafe conditions such as icy roads or heavy traffic areas that could affect route times or safety.

Collections Supervisor

Chase Asset Recovery
Depew, NY
05.2008 - 11.2017
  • Facilitated communication throughout revenue cycle between locations to achieve alignment of staff morale, local activities and other information beneficial to team.
  • Negotiated rates with customers and entered payments into accounting system.
  • Monitored aging reports to prioritize collection efforts on overdue accounts.
  • Translated risk and control processes into day-to-day responsibilities and delegated tasks to collections team.

Private Investigator

Chase Recovery
Amherst, NY
01.2005 - 10.2007
  • Researched computer databases, public records and legal filings to compile accurate information for investigations.
  • Interacted with law enforcement personnel to coordinate efforts on ongoing cases.
  • Managed confidential information obtained during investigations.

Education

High School Diploma -

Orchard Park High School
Orchard Psrk NY
06-1994

Some College (No Degree) - Business Management

Northwood University
Midland, Michigan, MI

Skills

  • Child supervision
  • Conflict resolution
  • Activity coordination
  • Behavior management
  • Customer service
  • Team collaboration
  • Safety compliance
  • Communication skills
  • Inventory management
  • Attention to detail
  • Problem solving
  • Deadline oriented
  • Surveillance techniques
  • Report writing
  • Public record research
  • Time management
  • Payment processing
  • Negotiation techniques
  • Team leadership

Affiliations

  • Baseball coach 2010-2025 / understanding how to interact with children and parents of all ages

Timeline

School Lunch Monitor

Frontier School District
09.2023 - Current

Package Delivery Driver

UPS
10.2016 - 12.2023

Collections Supervisor

Chase Asset Recovery
05.2008 - 11.2017

Private Investigator

Chase Recovery
01.2005 - 10.2007

High School Diploma -

Orchard Park High School

Some College (No Degree) - Business Management

Northwood University

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Frank Corsi Jr