Frank Costello

• Introduced cost-saving initiatives to reduce losses and increase profit margin.
• Managed budgets and financial reporting for 5 districts, ensuring profitability and fiscal responsibility.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Developed high-performing teams by providing consistent feedback, support, and training opportunities.
• Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
• Mentored junior district managers in leadership development programs, resulting in accelerated career progression for top talent.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Boosted team performance by implementing strategic management and coaching techniques.

• Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across district.
• Supervised 8 locations to enforce high-quality standards of operation.
• Hired, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
• Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices.
• Fostered environment of open communication between management teams across district to share best practices in operations optimization and problem-solving techniques.
• Coordinated with other district managers to actualize performance improvement strategies.
• Implemented systems and procedures to increase sales.

Set district goals that drive company goals, scorecard performance, and P&L success

• -Ensure restaurant level P&L focus and understanding
• -Demonstrate a mastery of operations,tools, systems, and processes via restaurant visits and follow-up
• -Select and develop great people
• -Accountable for district's performance
• -Proven ability to execute High Fives
• -Influence and inspire individuals
• -Excellent learner and exemplary coach
• -Strong perseverance and resolve
• -Lead managers to: demonstrate High Fives, provide outstanding guest service, achieve financial goals, and establish career paths for team members and management team
• -Open new stores while expanding company footprint and reach
• -Oversaw remote market in NJ
• -Assisted and oversaw Louisville KY market transition from franchise to corporate

• Oversaw both Baja Fresh and Freshii operations for franchisee in MD and PA totaling 16 restaurants
• Monitored budget and utilized operational resources.
• Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
• Mentored and coached team members to foster productive and engaging work environment.
• Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.