Frank Costigliola

Led a team of engineers & PMs for Core & Voice/Branch workstreams for a large network separation program. Responsible for oversight of programs & projects tasked with transforming Core & Voice networks by building the landing zones for multi cloud migrations & introduced program optimizations. Managed escalations, scope changes, problem resolutions & assisted client with budget & invoicing oversight. Responsible for oversight of status report preparation & delivery of executive briefing to AIG Director/VP/SVP/CTO levels.

• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Led Infrastructure & application modernization across NA, EMEA, APAC & LAC regions by replacing legacy hardware & applications with best of breed solutions supported in a hybrid cloud architecture solution for Fiserv’s top financially impacting applications to support SEC regulated requirements, Network Security Services, Corporate Applications & Software Asset Management. Met aggressive target completion dates & secured significant cost saving & business value. Mentored Junior PMs & analysts. Delivered executive briefing to Fiserv Director/VP/SVP/CTO levels

• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Identified program obstacles and communicated possible impacts to team.

Led program level initiative for worldwide infrastructure & software modernization effort to take the company public by moving legacy hardware & software to a hybrid cloud architecture. Led requirements gathering, created project charters, developed project & program plans. Responsible for oversight of design & architecture, test plans & other deliverables. Managed implementation for infrastructure, software & data. Manage RAID (Risks, Actions, Issues & Dependencies).

• Monitored project progress, identified risks and implemented corrective measures to acquire success.
• Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.

Managed projects in support of a migration to a Hybrid cloud architecture using both Waterfall & Agile methodology. Develop & maintain relationships with key Business Unit stakeholders. Trained junior resources on processes, procedures & skill development. Prepare & review program level reports, project status updates & right-of-entry documents for assigned business units. Managed project risks, issues, escalations & problem resolution

• Planned, designed, and scheduled phases for large projects.
• Monitored project performance to identify areas of improvement and make adjustments.

Led programs ranging from $1 - $583M necessary to meet strict system compliant with FCC regulations which enabled Verizon to secure FCC approval to enter long distance market & expand across the United States. Directly supervised & provided technical direction to 15-person team of system analysts, software designers & programmers using Agile/Scrum methodologies. Managed delivery schedule for hardware upgrades & software implementations

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.

IT Lead Infrastructure Engineer Administered top financially impacting applications within the company with regulatory metric impacting requirements. Analyze and drove process re-engineering to improve workflow and minimize bottlenecks, for real time communication to all key stakeholders and increase accountability.

• Provided actionable improvements to software and hardware performance.
• Performed root cause analysis to provide resolutions for production issues.