Dawn D'Ascenzo
Clinton Township,MI
Summary
Dynamic professional with a proven track record at Spec Technologies, Inc., excelling in client service and administrative functions. Expert in enhancing efficiency and restructuring workflows, significantly improving client satisfaction. Skilled in bookkeeping support and building relationships, adept at fostering client loyalty and streamlining billing procedures.
Overview
20
20
years of professional experience
Work History
Independent Health and Life Insurance Agent
Reliable Health Advisors, LLC
10.2019 - Current
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
- Enhanced client loyalty and referrals by resolving policy issues and claims swiftly.
Accounts Receivable Manager
Spec Technologies, Inc.
07.2015 - Current
- Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
- Ensured timely payments from clients through effective communication and proactive followups.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Verified discrepancies and resolved clients' billing issues
- Prepared bills receivable, invoices, and bank deposits.
- Improved department efficiency, restructuring workflows to better manage client accounts and follow-up processes.
Customer Service Manager
Direct RX Pharmacy
04.2005 - 06.2015
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
High School Diploma -
Chippewa Valley High School
Clinton Township, MIMacomb Community College
Warren, MI06-2008
Skills
- Administrative Functions
- In-depth product knowledge
- Building Relationships
- Client Service
- Billing Procedures
- Records Maintenance
- Bookkeeping Support
Timeline
Independent Health and Life Insurance Agent
Reliable Health Advisors, LLC
10.2019 - Current
Accounts Receivable Manager
Spec Technologies, Inc.
07.2015 - Current
Customer Service Manager
Direct RX Pharmacy
04.2005 - 06.2015
High School Diploma -
Chippewa Valley High School
Macomb Community College
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