Summary
Overview
Work History
Education
Skills
Timeline
PREVIOUS EXPERIENCE
background-images

FRANK DEANGELO

Morgan Hill,CA

Summary

Over eight years experienced in maintaining strong client relationships and elevating customer satisfaction via customized service and strategic planning. Proficient in negotiating and resolving disputes to preserve and renew contracts with a consistent alignment to company strategy. Demonstrated ability to analyze data to foster client loyalty and expand business.

Overview

8
8
years of professional experience

Work History

Brand Manager

Tuesday’s Handcrafted Soaps
02.2020 - Current


  • Oversee development of marketing materials: logos, brochures, packaging, website content, social media content, etc.
  • Plan, launch, and monitor brand campaigns to increase awareness, engagement, and loyalty.
  • Optimize social media presence to engage customers, resulting in higher online visibility and interaction rates.
  • Coordinate trade show participations, showcasing products effectively while networking with industry professionals to expand business relationships.

Customer Support Specialist

Lowe’s Home Improvement Corporate
03.2021 - 12.2023


  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Resolved customer inquiries through various communication channels, ensuring timely and effective support.
  • Provided product training to store employees, enhancing customer experience and reducing support requests.
  • Implemented quality control measures, ensuring adherence to service standards.



Account Manager

Exclusive Event Experiences
01.2019 - 03.2021


  • Managed key client accounts for prestigious venues, including the University of Notre Dame, Northwestern University, Soldier Field, and Soldier Field for the Chicago Bears.
  • Secured a $17,500 high-end event deal for 40 attendees; directed full lifecycle execution (transport, setup, catering, beverage, staffing), marking the fourth biggest event in company history.
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

Account Coordinator

Burston Marketing
05.2017 - 07.2018
  • Supported clients after purchase for Chevrolet, Corvette, and Camaro brand campaigns, facilitating technical support, service follow-ups, and issue resolution to uphold brand standards.
  • Handle administrative and operational support: order processing, follow-ups with vendors, checking acknowledgments & shipments, responding to client inquiries.
  • Assist Account Executives / Managers with preparing quotes, proposals, billing documents, and budget tracking.

Education

Associate’s Degree - Drafting & Design

ITT-Technical Institute
Clovis, CA

Multimedia, Graphic Design, Marketing & Advertising

Center of Advanced Research and Technology
Clovis, CA

undefined

Clovis West High School
Fresno, CA

Skills

  • Problem Solving
  • MS office suite
  • Project management
  • Conflict Resolution
  • Technical Proficiency
  • Training & Development
  • CRM management
  • Brand strategy
  • Event coordination
  • Client Retention
  • Effective Communication
  • Sales support

Timeline

Customer Support Specialist

Lowe’s Home Improvement Corporate
03.2021 - 12.2023

Brand Manager

Tuesday’s Handcrafted Soaps
02.2020 - Current

Account Manager

Exclusive Event Experiences
01.2019 - 03.2021

Account Coordinator

Burston Marketing
05.2017 - 07.2018

Multimedia, Graphic Design, Marketing & Advertising

Center of Advanced Research and Technology

undefined

Clovis West High School

Associate’s Degree - Drafting & Design

ITT-Technical Institute

PREVIOUS EXPERIENCE

  • Hotel Elkhart – Assistant Manager, Corner Bar, Elkhart, IN
  • Four Seasons Resort & Spa – Assistant Manager, Saguaro Blossom, Scottsdale, AZ
  • The Boulders Resort & Spa – Server, Palo Verde, Scottsdale, AZ

Similar Profiles

CREATE PROFILE
FRANK DEANGELO