Summary
Overview
Work History
Education
Skills
Guitar and Bass player, setting up own Facebook advertising
Timeline
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Frank Dempsey

Bay Shore,NY

Summary

Proficient Network and Systems Technician with demonstrated strengths in oral and written communication, interpersonal relations and product testing gained during 5 -year career. Enthusiastic about working with engineers to design, test and improve plans. Looking for chance to apply expertise to new role with progressive organization Focused Network and Systems Technician with advanced electrical knowledge, design experience and mathematics skills. Works great with technical and non-technical personnel to achieve common goals. Experienced in team training and supervision.

Overview

13
13
years of professional experience

Work History

Network And Systems Technician

Comsewogue School District
01.2018 - Current
  • Submitted daily paperwork to record completed jobs and related information.
  • Improved system efficiency by optimizing hardware and software configurations.
  • Collaborated with cross-functional teams to ensure seamless integration of new systems into existing infrastructure.
  • Installed and wired system devices using standard product setup and electrical knowledge.
  • Supported IT end-user concerns using troubleshooting and root cause analysis to resolve issues.
  • Provided expert advice on technology best practices to management, informing strategic decision-making processes related to IT investments.
  • Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
  • Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.

Restaurant Manager

Wendy's
10.2011 - 12.2017
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Education

High School Diploma -

Connetquot School District
Bohemia, NY
06.2010

Computer Service - Computer Technician

Boces Milliken Tech Center
Sayville, NY
06.2010

Skills

  • Network Troubleshooting
  • Remote Support
  • Help Desk Support
  • Desktop support
  • Wireless Networking
  • Hardware Installation
  • System Upgrades
  • IT Documentation
  • Security Protocols
  • Application support
  • System Maintenance
  • Hardware diagnostics
  • Vendor coordination
  • Patch management
  • User Training
  • Network Administration
  • Attention to Detail
  • Critical Thinking
  • Troubleshooting skills
  • Team Collaboration
  • Hand and Power Tool Operation
  • Wire assembling
  • Error Troubleshooting
  • Hardware troubleshooting
  • Inventory Maintenance
  • Test Documentation
  • Equipment Setup
  • Product Testing
  • Instrumentation Repair
  • Equipment Maintenance
  • Technical training
  • Experienced in Computer Repair
  • Network setup

Guitar and Bass player, setting up own Facebook advertising

I have Been a musician for about 17years now. I have started my own facebook marketing for my music about 3 years ago and currently grew my followers to over 400 and growing through my music.

Timeline

Network And Systems Technician

Comsewogue School District
01.2018 - Current

Restaurant Manager

Wendy's
10.2011 - 12.2017

High School Diploma -

Connetquot School District

Computer Service - Computer Technician

Boces Milliken Tech Center

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Frank Dempsey