Frank Ebere

- Designed, deployed, and managed virtual machines and Blob storage in Azure environment.

- Implemented Azure Firewalls to support critical business operations and ensure optimal performance.

- Managed Microsoft Office365, ensuring precise roles for user and group management aligned with RBAC principles.

- Enforced conditional Access policies to enhance security, enabling seamless SSO and MFA across the architecture.

- Deployed and managed Azure virtual machines using IaC methodologies tailored to organizational requirements, streamlining deployment processes.

- Implemented Azure policies and RBAC to safeguard data, maintain compliance, and exercise control over Azure resources.

- Configured Azure Monitor to actively monitor issues across active resources, facilitating proactive identification and resolution of potential issues.

- Collaborated with development teams to optimize application performance and resource utilization, resulting in significant cost savings and improved efficiency.

- Configured, monitored and maintained Azure Storage Accounts, Virtual Networks, App Services, Web Apps and VMs.

- Integrated multiple software applications to enhance business processes and efficiency.

- Identified and resolved technical issues by troubleshooting to their root causes.

- Delivered exceptional customer support, addressing inquiries promptly and effectively resolving issues.

- Maintained system smoothness through regular maintenance tasks and updates.

- Provided technical support to end users through various channels: in person, phone, instant messaging (Slack, Teams, Google Chat/Hangouts), and email.

- Resolved computer-related issues on both Mac and Windows operating systems.

- Onboarded new users by creating accounts in Active Directory and Azure AD (Entra ID) and assigned appropriate permissions, including handling password resets.

- Deployed and configured new and refurbished devices for both new hires and existing employees.

- Modified and deployed applications on Windows devices using Intune for management and distribution.

- Assisted in configuring and deploying Azure virtual machines, storage, and network resources to support development and testing environments.

- Participated in the implementation of Azure Backup and Site Recovery for disaster recovery solutions.

- Gained practical experience in troubleshooting and resolving Azure-related issues under the guidance of senior administrators.