Frank Estep
Chillicothe,OH
Summary
Dynamic sales professional with a proven track record at State Electric Supply Company, adept at relationship building and problem-solving. Excelled in increasing client satisfaction and sales through strategic solutions and exceptional customer service. Skilled in technical equipment understanding and fostering long-term client loyalty. Achieved significant sales targets by leveraging strong negotiation skills and customer-oriented approach.
Hardworking employee enthusiastic about learning E&I Planner field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
24
24
years of professional experience
Work History
Outside Sales Representative
State Electric Supply Company
05.2004 - 12.2023
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Built strong client rapport to establish diversified network of connections.
- Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Negotiated prices, terms of sales and service agreements.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Onsite Account Manager
Wescon Distribution & Supply
01.2000 - 05.2004
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Built relationships with customers and community to promote long term business growth.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Education
High School Diploma -
South Point High School
South Point, OH05-1982
Certificate of Technical Studies - Diesel Mechanics
Lawrence County Joint VoEd
Getaway, Oh05-1982
Skills
- Relationship building
- Motivated team player
- Problem-solving
- Customer Service-oriented
- Worked with E&I planners to help identify Problem products worked to find suitable solutions for obsolete material
- Have understanding of technical functioning of equiptment
Timeline
Outside Sales Representative
State Electric Supply Company
05.2004 - 12.2023
Onsite Account Manager
Wescon Distribution & Supply
01.2000 - 05.2004
High School Diploma -
South Point High School
Certificate of Technical Studies - Diesel Mechanics
Lawrence County Joint VoEd
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