Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Frank Estevez

Irmo

Summary

Dynamic Store Manager at Rent A Center with a proven track record in enhancing customer satisfaction and team performance. Expert in training and mentoring staff, fostering a collaborative environment, and implementing effective inventory control. Recognized for outstanding communication skills and problem-solving abilities, driving operational excellence and employee engagement.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

14
14
years of professional experience

Work History

Store Manager

Rent A Center
06.2006 - 07.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Education

High School Diploma -

Greater Lawrence Technical School
Andover, MA
06-2003

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership and coaching

Accomplishments

-5x Perform to Win Winner given to top 5% of store managers in the company.

-Consistent year over year improvement

-Million dollar store multiple time

Languages

Spanish
Native or Bilingual

Timeline

Store Manager

Rent A Center
06.2006 - 07.2020

High School Diploma -

Greater Lawrence Technical School

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Frank Estevez