Frank Estrada

• Monitored the performance of all staff members to guarantee standards for quality service.
• Resolved customer complaints quickly and professionally to maintain high levels of satisfaction.
• Ensured vehicles were parked in designated areas and returned promptly upon request.
• Maintained accurate records of all transactions and completed shift reports accurately.
• Trained employees in proper operational procedures and shared company policies and regulations.
• Assisted guests with luggage when needed, while providing courteous service to each visitor.
• Coordinated staff activities and provided training to improve skills.
• Created weekly schedules for staff members based on anticipated occupancy levels.

Inmediate supervisor Robin Miller 305-620-9016

• Communicated guest service scores to drive improvement and higher guest satisfaction.
• Defined and monitored personnel and project schedules to ensure on-time project completion.
• Verified each completed room against standard plans to maintain consistency.
• Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
• Communicated with maintenance team on damages to repair.
• Prepared work schedules for associates to promote proper staffing levels.

Reference contact Robert Bruggeman 513-815-1287

• Inspected production, quality control.
• Conducted periodic reviews of inventory levels.
• Aligned procedures and protocols with changing business demands.
• Built sales forecasts and schedules to reflect desired productivity targets.

Reference Nelkar Pereira 623-399-3870