Frank Fallico
Huntley,IL
Summary
Results-driven Senior Technical Project Manager with 28 years of experience in AT&T U-Verse Infrastructure Management, Network Repair Services, and ATO Development Coaching. Proven track record in budget analysis, contract negotiation, and process improvements. Strong focus on building customer relationships and driving teams to success. Specialize in agile project management, risk mitigation strategies, and cross-functional team leadership.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Senior Technical Project Manager
ATT PRO SERVICES-BUSINESS SVCS
Chicago
07.2018 - Current
- Managed multiple million-dollar large complex projects for clients such as Amtrak, NFI Industries, Leonardo DRS, DHL, Fresenius Medical, Colliers International, Iron Mountain and Love's Travel.
- Experienced in working on a range of projects including VmWare, Cisco Merak SD-WAN, and other ATT offers
- Responsibilities included coordinating stake holder calls and meetings; creating detailed project plans with assigned tasks and timelines; tracking progress and taking necessary actions to ensure timely completion; managing procurement of materials; resolving any concerns or conflicts raised by stakeholders while adhering to the stipulated budget.
- Successfully negotiated project contracts and costs with customers and internal team for improved project success
- Collaborated with cross-functional teams to ensure project implementation success
- Developed the process for SD-WAN projects, equipping other project managers with the tools for successful management.
- Implemented SD-WAN cost restructuring to align group budget
- Engaged in collaborative efforts with focus groups to drive process improvements and enhance service positioning.
Manager Network Services, AT&T ATO Development Coach
TECHNICAL FIELD SERVICES-BUSINESS SVCS
Chicago
07.2014 - 07.2018
- Analyzed data to identify areas for team performance improvement at various levels from director to technician.
- Tracked budget for Midwest TFS BSIM/ ABFS team to identify spending patterns and opportunities for reduction
- Implemented the usage of raw end fiber over pre-connected fiber by my team
- Achieved monthly savings of $8000 by implementing cost-saving measures
- Coordinated and produced reports to guide team towards increased efficiency, productivity and quality
- Achieved over 93% revisit rate target for the year
- Trained managers and technicians on process while working with the team
- Utilized positive reinforcement techniques to guide managers in identifying potential areas for improvement using data
- Enhanced technicians' job efficiency by writing EASER M&P's
- Provided process and support to the field organization for the 20 million-dollar McDonald’s project in the Midwest region.
- Increased installation efficiency and reduced cancellations.
Manager Network Services, AT&T Network Operations
AT&T U-Verse
Chicago
11.2007 - 07.2014
- Established and maintained collaborative relationships with U-Verse organizations, leadership teams and Care center managers
- Instructed and led technicians in delivering exceptional customer service
- Collaborated and Troubleshot with Tier 2, OMA Order Management, NOC Network Operations Center, CVOIP and U-MLAC Mechanized Loop Assignment within the U-Verse infrastructure.
- Managed up to 60 technicians; oversaw 10M budget while ensuring quality U-Verse installations and repairs for expanding customer base.
- Developed and managed technicians by coaching, training, evaluating performance, conducting observations, maintaining schedules, and managing inventory.
Official Communication Technician
AT&T
Chicago
11.2002 - 11.2007
- Installed and maintained company circuits and fiber communications for central offices, call centers, and technician garage locations
- Managed Cisco Router Systems with proficiency in LAN implementation
- Managed, led, and oversaw a team of five technicians in successfully completing network projects, including relocating 911 locations across two states.
- Successfully managed and executed major relocations of groups within the company to different buildings.
- Developed and executed the Midwest OCS website's requirements and user acceptance testing.
Installation and Preventative Maintenance Technician
AT&T/Ameritech New Media
Carol Stream
08.1996 - 11.2002
- Delivered advanced support for residential customers in troubleshooting and maintaining video equipment
- Implemented cost-effective procedures for trouble call optimization, collaborating with VHO and VSO to resolve video signal issues and outages.
- Maintained coaxial cable fiber infrastructure for video and data products.
Education
Studied -
Oakton College
Skills
- Proficient in Microsoft Office Suite
- Cost Management
- Stakeholder Management
- Technical leadership
- Product Management
- Requirements Analysis
- Business Analysis
- Schedule Management
- Cross-functional team leadership
- Strategic Planning
- Technical Troubleshooting
- Project Leadership
- Agile project management
- Supplier Relations
- Vendor Relationship Management
- Continuous integration
- Stakeholder Communication
- Cost Estimation
- Resource Coordination
- Quality Assurance
- Risk Mitigation
- Team Management
- Budget Administration
- Skilled in Business Objects Reporting
- AT&T Software Proficiency
- Process Documentation Expert
- Data Analysis Specialist
- Client Support
Activities
- Community outreach and first impression team for Willow Creek Community Church.
- Family, traveling, boating, and woodworking.
Certification
- Certified Accelerated Learner | Cheetah Learning
- Six Sigma Green Belt (CSSGB)
- Six Sigma Lean Professional
Accomplishments
- Hold
Timeline
Senior Technical Project Manager
ATT PRO SERVICES-BUSINESS SVCS
07.2018 - Current
Manager Network Services, AT&T ATO Development Coach
TECHNICAL FIELD SERVICES-BUSINESS SVCS
07.2014 - 07.2018
Manager Network Services, AT&T Network Operations
AT&T U-Verse
11.2007 - 07.2014
Official Communication Technician
AT&T
11.2002 - 11.2007
Installation and Preventative Maintenance Technician
AT&T/Ameritech New Media
08.1996 - 11.2002
Studied -
Oakton College
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