Frank Feldhaus
Fairfield Township,OH
Summary
Sales expert prepared for leadership roles. Proven ability to drive revenue growth and enhance client relationships. Strong focus on team collaboration and achieving results. Known for adaptability, strategic planning, and effective communication. Skilled in market analysis, lead generation, and negotiation.
Overview
28
28
years of professional experience
Work History
Sales Manager
TruGreen LandCare
03.2024 - Current
- Expanded customer base through cold calling, networking, and relationship building.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Operations Manager
Webhelp
08.2022 - 12.2023
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained and guided team members to maintain high productivity and performance metrics.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Call Center Manager
River City Mortgage
07.2021 - 07.2022
- Established and oversaw performance targets for call center associates.
- Determined quality assurance benchmarks and set standards for improvement.
- Developed quality employees within call center to take over leadership positions.
- Established a positive workplace culture that promoted enthusiasm, dedication, and commitment among call center staff members.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Led daily team meetings to review performance, set targets and motivate staff.
Team Manager
Barclays
01.2018 - 06.2021
- Developed, supported and mentored team members by providing feedback and guidance necessary to ensure meeting their goals
- Motivated and educated staff to achieve the best customer satisfaction results and performance goals and managed and directed staff of 15-20 Relationship managers
- Maintained regular performance management ensuring adherence to all policies and procedures and includes annual performance and compensation reviews
- Ranked as the top care team for 5 months in 2019 and recognized by management for writing 'Kudo's for the site
CBT Sales Manager
Startek
01.2013 - 01.2018
- Evaluates, provides feedback, mentors and motivates 15 employees to provide excellent customer service, while improving call quality and performance metrics
- Monitors live or recorded calls and identifies performance gaps
- Coaches employees for performance improvement, resolves day-to-day issues and problems, provides technical leadership, and answers questions accurately and professionally
- Managed team to the overall #1 sales team in Cincinnati in first 5 months
- Sub for Operations manager
Branch Manager
Randstad
01.2012 - 01.2013
- Leading a team of staffing professionals in sales, recruitment, and order management
- Responsible for managing all aspects of branch, driving branch productivity and profitability
- During first quarter, brought branch into profitability for the year, by selling two major accounts
- Established new key accounts through cold calling
- Responsible for P&L for the branch
National Sales Manager
Paycor
01.2009 - 01.2011
- Directly responsible for day to day management of an inside sales team to exceed expected sales results, by working with their bankers and clients
- Recruited and trained new inside sales reps introduced into new territories
- The National Sales Team was ranked 13th out of 14th my first six months
- First full year into position team finished 7th out of 14
- 2011 ranked 4th
Financial Center Manager
Citibank
01.2006 - 01.2009
- Responsible for managing a ‘branch’ office of 19 Personal Bankers through the sales process of checking and savings accounts up to personal loans and mortgages
- Took a group of 19 trainees, and the first month on the floor, was ranked 13th out of 16th
- My team was the newest and least experienced team in the division, competing against teams with 5 plus years’ experience
- Team leads the division in selling credit card customers Citi checking accounts
- By the 5th month we were the #1 ranked Direct Bank team in the division
- Led division in mortgage approvals, worked closely with underwriters
Unit Manager
Citigroup
01.2003 - 01.2006
- Lead the daily operations of a team, directing and monitoring the sales efforts of up to twenty customer service/sales associates
- Took a sales team ranked 30th out of 32 my first month to become an average Top 10 performer
- Sales team won consecutive second place quarterly finishes in the site
- Took leadership role in developing site wide sales contests and promotions that helped our site exceed sales goals in products
- Due to overwhelming success, one contest was rolled out at two other sites in the division
Retail Customer Service Manager
Campbell-Hausfeld
01.2001 - 01.2003
- Responsible for managing a twelve-person customer service department, as well as a six person Deduction department, for a $400 million dollar company
- Redesigned department alignment to control call flow and workload, resulting in a 50% drop in abandoned phone calls, and a 75% drop in overtime expenses
- Was featured in a cover page article of ‘The Customer Service Advantage for our redesigned Customer Service Department
- Controlled a departmental budget of $850,000
- Successfully promoted ten employee’s within the company, received commendations from upper management
Outbound Sales Manager
Hubert Company
01.1998 - 01.2000
- Utilized sales experience and worked with a team that consisted of vice-presidents, directors, and other sales managers to research, form and launch a new sales department that I headed
- More than doubled projected return on investment goal of 8% to 22%
- Responsible for one million dollars in additional revenue
- Decreased turnover 15% in a six month period by creating a multiple department performance based incentive program
- Designed a monitoring program to develop and build individual customer service and sales skills
Customer Service Manager
Hubert Company
01.1997 - 01.1998
- Responsible for managing an eight person Customer Service department for an 88 million dollar company
- Was promoted to Outbound Sales Manager
- Decreased credits from 5.2% to 4.5 % in one year, through the creation and implementation of a customer satisfaction callback plan
- Decreased time company released replacement orders from 24 hours, to seventy minutes, allowing customers to receive order one day earlier, and more quickly moving product from warehouse
- Constructed an incentive program for Customer Service to sell customers who were returning unwanted product, which resulted in $50,000 in new sales
Education
No Degree - Marketing Management
College of Mt. St. Joseph
Cincinnati, OHUniversity of Cincinnati
Skills
- Recruitment and Selection
- Performance based incentive programs
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Motivational Skills
- Verbal and written communication
- Client Relationship Management
Timeline
Sales Manager
TruGreen LandCare
03.2024 - Current
Operations Manager
Webhelp
08.2022 - 12.2023
Call Center Manager
River City Mortgage
07.2021 - 07.2022
Team Manager
Barclays
01.2018 - 06.2021
CBT Sales Manager
Startek
01.2013 - 01.2018
Branch Manager
Randstad
01.2012 - 01.2013
National Sales Manager
Paycor
01.2009 - 01.2011
Financial Center Manager
Citibank
01.2006 - 01.2009
Unit Manager
Citigroup
01.2003 - 01.2006
Retail Customer Service Manager
Campbell-Hausfeld
01.2001 - 01.2003
Outbound Sales Manager
Hubert Company
01.1998 - 01.2000
Customer Service Manager
Hubert Company
01.1997 - 01.1998
University of Cincinnati
No Degree - Marketing Management
College of Mt. St. Joseph
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