Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Frank Fernandez

Miami,USA

Summary

Dedicated and experienced professional with expertise in human resources, tourism programming, sales, and rental services. Skilled in marketing, customer service, and operations management, with a proven ability to enhance organizational success and drive exceptional client experiences.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Rental Agent / Manager Assistant

Miami Car Boat Rental
01.2022 - Current
  • Assisted in renting cars both in-person and online, providing excellent customer support
  • Operated an automated car rental system and handled financial transactions
  • Managed fuel consumption and toll usage calculations for operational efficiency
  • Coordinated vehicle transfers, check-ins, and check-outs to ensure smooth operations
  • Prepared rental contracts and managed parking areas for optimal vehicle flow
  • Conducted promotional activities and processed refunds

Sales Representative

Cubanacan Travel Agency
Varadero, Cuba
01.2017 - 12.2021
  • Company Overview: Varadero, Cuba
  • Promoted road, sea, and air tourist activities, ensuring clients received updated and accurate information
  • Delivered exceptional customer service and managed financial records, including bookkeeping tasks
  • Varadero, Cuba

Tourism Programming Supervisor

Cubanacan Travel Agency
Varadero, Cuba
01.2003 - 12.2017
  • Company Overview: Varadero, Cuba
  • Coordinated the planning and implementation of commercial travel products
  • Designed and marketed tourist packages for international tour operators
  • Created guides and marketing materials for tourism campaigns
  • Collaborated with service providers to ensure smooth operational delivery of services
  • Prepared monthly reports and managed the scheduling of tour guides for various assignments
  • Trained and mentored new employees, fostering skill development in the workforce
  • Varadero, Cuba

Human Resources Specialist

Cubanacan Delegation
Varadero, Cuba
01.2001 - 12.2003
  • Company Overview: Varadero, Cuba
  • Generated statistical reports on workforce efficiency and managed employee records
  • Organized training sessions for hospitality staff to enhance service quality
  • Prepared payroll and managed vacation schedules to optimize workforce performance
  • Varadero, Cuba

Education

Industrial Engineering -

Universidad de Matanzas
Cuba
01.2001

Tourism Management -

Escuela de Hotelería y Turismo
Varadero, Cuba
01.2001

Postgraduate in Sustainable Tourism for the Environment -

Escuela de Altos Estudios de Hotelería y Turismo
Havana, Cuba
01.1999

Skills

  • Marketing & Promotions
  • Customer Service
  • Operational Management
  • Problem-Solving
  • Technology Proficiency
  • Leadership & Mentoring
  • Quantitative & Analytical Skills
  • Time Management & Multitasking
  • Adaptability

Certification

  • Level 6 English Course, Revest Program, Miami Dade College, 01/24
  • Certified Behavioral Health Case Manager Professional, Behavior Training (CBHCMP), 01/24

Timeline

Rental Agent / Manager Assistant

Miami Car Boat Rental
01.2022 - Current

Sales Representative

Cubanacan Travel Agency
01.2017 - 12.2021

Tourism Programming Supervisor

Cubanacan Travel Agency
01.2003 - 12.2017

Human Resources Specialist

Cubanacan Delegation
01.2001 - 12.2003

Industrial Engineering -

Universidad de Matanzas

Tourism Management -

Escuela de Hotelería y Turismo

Postgraduate in Sustainable Tourism for the Environment -

Escuela de Altos Estudios de Hotelería y Turismo

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Frank Fernandez