Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Frank Ferrer

Miami,FL

Summary

Highly motivated and disciplined individual, who along with his life experience always looks forward to taking on new challenges. Veteran with deployment experience who brings adaptability, strong teamwork ethic and great interpersonal skills. Quick thinker works effectively unsupervised and masters new skills.

Overview

10
10
years of professional experience

Work History

Intelligence Analyst

US Army
Heidelberg, Germany
09.2006 - 04.2011
  • Developed intelligence documents for senior leadership briefings.
  • Conducted research to produce detailed reports on current threats and patterns of activity in designated areas.
  • Identified and evaluated critical information from various sources, such as human intelligence, open-source intelligence, imagery intelligence, signals intelligence and geospatial intelligence.
  • Performed trend analysis on collected data to determine trends in threat activities.
  • Utilized specialized software programs to collect, store, analyze and present large amounts of information in an organized format.
  • Collaborated with other members of the Intelligence Community to ensure timely sharing of relevant information.
  • Evaluated raw information for relevance and accuracy before incorporating it into assessments or reports.
  • Created comprehensive analytical products that included recommendations for actionable steps to address identified problems or issues.
  • Tracked terrorist groups' movements across multiple regions using mapping tools such as ArcGIS Pro or Google Earth Pro.
  • Organized classified material into databases for easy retrieval by analysts when needed.
  • Participated in training sessions designed to improve tactical skills associated with gathering intelligence in challenging environments.
  • Conducted and supported analysis of information operations (IO) intelligence related to political, economic, social, cultural, physical, geographic, technical or military issues in specific foreign countries.
  • Checked clearances and eligibility of more than 5 personnel each quarter.
  • Assessed intelligence data to predict future criminal or terrorist activity.

Outside Subscription Sales Representative

USA Today/Mclatchy
Miami, FL
06.2006 - 08.2006
  • Resolved customer complaints promptly and professionally to maintain good customer relations.
  • Developed strong relationships with existing customers through regular communication.
  • Educated customers on product features and technical details to highlight benefits.
  • Applied strong communication and negotiation skills to establish connections and redirect questions.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.
  • Replenished and arranged items to maintain appearance.

Auto Loans Processor

Dade County Federal Credit Union
Miami, FL
02.2006 - 05.2006
  • Provided assistance to underwriters in the review process of loans.
  • Maintained accurate records of all loan transactions in database systems.
  • Monitored daily workflow to ensure deadlines were met for each stage of the loan process.
  • Responded promptly to inquiries from customers regarding their loans status or any other related issues.
  • Preserved safe and clean work environment by keeping shelves and workstations neat.
  • Reviewed order forms to prepare orders for processing.
  • Processed documents to maintain records and files.

Clerk

Dade County Federal Credit Union
Miami, FL
11.2005 - 02.2006
  • Organized and maintained filing systems for confidential documents.
  • Processed payments, refunds, and exchanges accurately and efficiently.
  • Prepared deposits according to established procedures.
  • Processed customer orders promptly and accurately.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Verified accuracy of all paperwork prior to submission for processing.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.

Bank Teller

Dade County Federal Credit Union
Miami, FL
12.2003 - 05.2005
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Cross-sold bank products such as savings accounts and credit cards to existing clients.
  • Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Provided assistance to other tellers during peak business hours as needed.
  • Followed strict compliance guidelines when completing financial transactions for customers.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Maintained confidentiality of bank records and client information.
  • Built and maintained client relationships through quality, personalized interactions.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.

Agent Support Representative

Humana
Miami, FL
04.2001 - 11.2003
  • Greeted customers and responded to inquiries in a timely manner.
  • Provided customer service by answering product and service related questions.
  • Educated customers on product features and benefits to ensure they had an excellent shopping experience.
  • Performed outbound calls in a fast-paced call center. Assisted agents with all pre-enrollment inquiries including compliance verification, pre-enrollment, product and processes.
  • Build and strengthen relationships with agents helping to build Humana's brand by providing perfect experience.
  • Keep closely attuned to the needs and perspectives of customers, and use this insight for the benefit of the organization.
  • Consistently met daily performance goals set by management team members.
  • Established positive relationships with customers through effective communication techniques.

Education

Bachelor in History

University of Maryland University College
Adelphi, MD
05-2014

Associate of Applied Science - Intelligence Operations

Cochise College
Douglas, AZ
05-2007

Associate of Arts - Liberal Arts And Sciences

Miami Dade College
Miami, FL
06-2006

Master of Arts - Ancient And Classical Studies

American Military University
Charles Town, WV

Skills

  • Intelligence Gathering
  • Evaluating Security Clearances
  • Managing Records
  • Conducting Briefings
  • Threat Assessment and detection
  • Research and Analysis
  • Information Verification
  • Qualitative Analysis
  • Incident Reporting
  • Imagery Analysis
  • Speak, read and write English and Spanish fluently; speak,read and write German proficiently
  • Tactical experience with pistols and semi-automatic weapons

Hobbies

  • Read history
  • Play guitar
  • Write my own songs
  • Working out

Timeline

Intelligence Analyst

US Army
09.2006 - 04.2011

Outside Subscription Sales Representative

USA Today/Mclatchy
06.2006 - 08.2006

Auto Loans Processor

Dade County Federal Credit Union
02.2006 - 05.2006

Clerk

Dade County Federal Credit Union
11.2005 - 02.2006

Bank Teller

Dade County Federal Credit Union
12.2003 - 05.2005

Agent Support Representative

Humana
04.2001 - 11.2003

Bachelor in History

University of Maryland University College

Associate of Applied Science - Intelligence Operations

Cochise College

Associate of Arts - Liberal Arts And Sciences

Miami Dade College

Master of Arts - Ancient And Classical Studies

American Military University

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Frank Ferrer