Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Frank Flores

Cleveland,TN

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

14
14
years of professional experience

Work History

Assistant Store Manager

GP Mobile
10.2022 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.

Sales Clerk

IGA
03.2014 - 02.2020
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Kept front check out area clean and organized for efficient service.
  • Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
  • Processed payments and returns with accuracy and efficiency.
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
  • Opened and closed store by balancing cash registers and receipts.

Police Officer

Santa Rosa Ranceria
05.2009 - 07.2013
  • Secured crime scenes, gathered evidence, and questioned witnesses.
  • Talked regularly with citizens to establish rapport and become familiar presence in area.
  • Investigated and reported crimes, accidents, offenses, and damage to property.
  • Conducted witness interviews and gathered details regarding incidents to determine best course of action.

Education

No Degree - Police

College Of Sequoia
Lemoore, CA

High School Diploma -

Santa Maria High School
Santa Maria, CA
2001

Skills

  • Microsoft Excel
  • Manage Contracts
  • Order Supplies
  • Sales Expertise
  • Sales Strategies
  • Negotiation
  • Staff Supervision
  • Sales and Marketing
  • Sales Growth
  • Google Docs
  • Time Management

Accomplishments

Consecutively top seller every month worked.

Earned trophies for performance.


Languages

Spanish
Limited Working

Timeline

Assistant Store Manager

GP Mobile
10.2022 - Current

Sales Clerk

IGA
03.2014 - 02.2020

Police Officer

Santa Rosa Ranceria
05.2009 - 07.2013

No Degree - Police

College Of Sequoia

High School Diploma -

Santa Maria High School

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Frank Flores