Frank Flores
Cleveland,TN
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
GP Mobile
531 Signal Mountain Rd Chattanooga
10.2022 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
Sales Clerk
IGA
700 11th Avenue Hanford CA 93230
03.2014 - 02.2020
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Kept front check out area clean and organized for efficient service.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Processed payments and returns with accuracy and efficiency.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Opened and closed store by balancing cash registers and receipts.
Police Officer
Santa Rosa Ranceria
Lemoore, CA
05.2009 - 07.2013
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
Education
No Degree - Police
College Of Sequoia
Lemoore, CAHigh School Diploma -
Santa Maria High School
Santa Maria, CA2001
Skills
- Microsoft Excel
- Manage Contracts
- Order Supplies
- Sales Expertise
- Sales Strategies
- Negotiation
- Staff Supervision
- Sales and Marketing
- Sales Growth
- Google Docs
- Time Management
Accomplishments
Consecutively top seller every month worked.
Earned trophies for performance.
Languages
Spanish
Limited Working
Timeline
Assistant Store Manager
GP Mobile
10.2022 - Current
Sales Clerk
IGA
03.2014 - 02.2020
Police Officer
Santa Rosa Ranceria
05.2009 - 07.2013
No Degree - Police
College Of Sequoia
High School Diploma -
Santa Maria High School