Frank Flores
Tucson,AZ
Summary
Over 30 years of experience in retail and manufacturing and have led and contributed to multiple projects in store development, new store openings, remodels, and closures at Cost Plus World Market and ID&D. As a Vice President at ID&D, personally applied expertise in manufacturing process improvement, team building, and problem solving to deliver high-quality products and services to customers and clients. As a Senior Manager of Store Development at Cost Plus World Market, personally oversaw the planning, execution, and budgeting of various store development initiatives, working with cross-functional teams and external partners.
Core competencies include project management, strategic planning, communication, and negotiation. Passionate about creating innovative and sustainable solutions that enhance the customer experience and drive growth and profitability. Looking for a new opportunity where personally can leverage the skills and experience to make a positive impact on the organization and the industry.
Overview
41
41
years of professional experience
Work History
Vice President, National Accounts
Imperial Design & Display
01.2023 - 09.2023
- Identified opportunities to improve business process flows and productivity.
- Increased company growth through collaboration with sales and marketing departments bringing in 4.7 million of 8.2 million in sales to date.
- Networked in field to generate leads and acquire new accounts.
- Developed and strengthened relationships with national customer accounts.
- Assessed customer needs, designed fixtures and promoted company products and services.
Senior Manager, Store Development
World Market
04.2001 - 12.2022
- Evaluated hiring, termination, and promotions requests.
- Managed large-scale projects such as store relocations, store closures/liquidations, new store construction and remodels simultaneously while introducing new systems, tools, and processes to achieve challenging objectives.
- Implemented and developed operational standards, policies and procedures for 241 stores.
- Maintained proper employment levels to meet metrics.
- Provided strong leadership to enhance team productivity and morale.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Coordinated and led kickoff meetings for multi-departmental business partners.
- Traveled to store sites, completed punch lists with Store Operations, Construction, Visual Execution.
General Manager
Walgreens
01.1983 - 02.2000
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and over 15 suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Scheduled over 25 employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
No Degree - Business Administration
Pima Community College
Tucson, AZCertification (CPhT) -
Pharmacy Technician Certification Board, Inc
Washington, DC11.2000
Achievement Award -
Dale Carnegie & Associates, Inc.
Saint Charles, MO02.1997
Skills
- Sales Pipeline development and management
- Strategic Agility
- Process Optimization and Training
- Business Growth and Retention
- Supporting with creating project specific budgets and managing costs
- Field survey/site supervision
- New Product Introductions
- Partner Relationship Management
- Retail architecture and fixture design, planning, execution, project management
- Remote project management
- Manage Complex and Accelerated Store Openings
- Organizational skills
Languages
English
Spanish
Timeline
Vice President, National Accounts
Imperial Design & Display
01.2023 - 09.2023
Senior Manager, Store Development
World Market
04.2001 - 12.2022
General Manager
Walgreens
01.1983 - 02.2000
No Degree - Business Administration
Pima Community College
Certification (CPhT) -
Pharmacy Technician Certification Board, Inc
Achievement Award -
Dale Carnegie & Associates, Inc.
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