Frank Fykes
Whitestown,IN
Summary
Accomplished Medical Support Assistant with a track record of excellence at Veterans Affairs, adept in patient scheduling and communication. Elevated patient care standards by reducing delinquent orders, showcasing exceptional detail orientation and professionalism. Certified in ISS, demonstrating a blend of technical proficiency and compassionate service.
Overview
3
3
years of professional experience
Work History
Medical Support Assistant
Veterans Affairs
Seattle, WA
07.2021 - 10.2024
- 7/17/2022 - 10/8/2024 Puget Sound VA Hospital as a scheduler, medical support assistant.
- 3/10/2024, promoted to GS-5.
- Starting as a G-3, I trained incoming GS-6/7s, and also gave supervisors and other schedulers.
- Highly motivated and committed Medical Assistant with a proven history of superior performance at individual, team, and organizational levels.
- Multitasks and prioritizes workloads with little or no supervision.
- Detail-oriented professional looking to bring a medical background and team-building skills to a deadline-driven environment.
- Skills: Patient communication, medical record assessment, patient scheduling, patient.
- Management, medical office administration, patient-focused care, compassionate caregiver.
- Medical Records Management, Compassionate Work History, Medical Support Assistant.
- Greets and welcomes veterans to the clinic.
- Greet and welcome veterans to the clinic. Check in.
- Veterans for scheduled appointments, verify and update demographics using VetLink.
- Verify insurance information using the Insurance Capture Buffer (ICB).
- Read and interpret physician orders to schedule follow-up appointments using.
- Computerized Patient Record System (CPRS) and Veterans Information Systems and.
- Technology Architecture (VistA) Scheduling Enhancements (VSE) applications.
- Trained and certified in ISS.
- Call veterans to schedule future appointments, as well as to answer incoming calls from.
- Veterans requesting appointments or other services.
- Retrieve progress reports in VistA to track productivity, gauge, and manage workload.
- Send faxes, and sort received faxes.
- Provide support to medical staff, fellow medical.
- Support Assistants (MSAs) and Management.
- Create an overall pleasant experience for all veterans who visit the veterans' hospital..
- Accomplishments achieved include lowering the number of delinquent return-to-clinic orders by working overtime.
- Recognized for outstanding dedication to patient care. Recognized for going above and beyond the call of duty.
- 10/21/2024 to the present, started at the Richard L. Roudebush VA Hospital, as a scheduler in the audiology clinic.
- Answering phones, scheduling appointments, greeting patients, and ordering supplies.
- Verified appointment times with patients.
- Verify insurance information using the Insurance Capture Buffer (ICB).
Education
Criminal Justice
University of Louisville
Louisville, KYSkills
- Professionalism in healthcare
- Patient communication
- Patient-oriented
- Detail-oriented
- Insurance ICB verification
- Patient scheduling
- Appointment scheduling
- Microsoft Word proficiency
- Microsoft Teams proficiency
- Outlook proficiency
- Trained in Iss
Affiliations
- Took care of mother 20133-12/2015 the day she passed away
- Joined active duty army 7/2016
- Retired from active duty army 7/7/2022
- Lifelong member of the Stephen Baptist church in Louisville
- Took in two of my great nieces for two years caring for theme my own
Accomplishments
- Top Achiever Performing Icb Capture in Fy 2024
Timeline
Medical Support Assistant
Veterans Affairs
07.2021 - 10.2024
Criminal Justice
University of Louisville
Similar Profiles
Gregory EllisGregory Ellis
Advanced Medical Support Assistant at Department of Veterans Affairs, Central TX Veterans HealthcareAdvanced Medical Support Assistant at Department of Veterans Affairs, Central TX Veterans Healthcare
Bruce RitenburgBruce Ritenburg
VETERAN CLAIMS EXAMINER INSURANCE at Department Of Veterans Affairs, Veterans Benefits AdminVETERAN CLAIMS EXAMINER INSURANCE at Department Of Veterans Affairs, Veterans Benefits Admin
Amanda R MartinezAmanda R Martinez
Counselor at Veterans Affairs, Veterans Health AdministrationCounselor at Veterans Affairs, Veterans Health Administration
Camilla LanierCamilla Lanier
Director, Planning and Operations at U.S. Department of Veterans Affairs, Veterans Health Administration (VHA) Office of Integrity and Compliance (OIC)Director, Planning and Operations at U.S. Department of Veterans Affairs, Veterans Health Administration (VHA) Office of Integrity and Compliance (OIC)
LEOPOLDO CASILLAS ROMEROLEOPOLDO CASILLAS ROMERO
Picking Team Lead at Siemens HealthineersPicking Team Lead at Siemens Healthineers