Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Frank Gamboa

RIVERSIDE,CA

Summary

Experienced Receiving Lead with background working in fast-paced environments moving merchandise of diverse sizes and types. Keeps work areas neat with strong housekeeping skills. Organized, dedicated and focused on going above and beyond requirements to contribute to team success.

Overview

19
19
years of professional experience

Work History

Receiving Team Leader

Ferguson Enterprises LLC
06.2020 - Current
  • Mitigated product loss or damage by providing thorough training on proper handling techniques for fragile items.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Managed vendor relationships effectively, negotiating better terms, timely deliveries, and improved overall service quality.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Boosted team morale through motivational leadership style, resulting in higher levels of engagement among employees.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Conducted research to address shipping errors and packaging mistakes.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Sorted and delivered materials to different work areas and staff.
  • Collaborated with other departments to improve communication and streamline cross-functional processes.
  • Partnered with representatives from different carriers to arrange materials shipments.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Increased productivity by establishing clear expectations and performance metrics for the receiving team.
  • Expedited unloading times by coordinating efficient scheduling of delivery trucks and optimizing dock usage.
  • Demonstrated strong problem-solving abilities when dealing with unexpected delays or discrepancies in order deliveries, providing swift resolution and minimizing business impact.
  • Conducted performance evaluations for team members regularly, offering constructive feedback to promote career growth opportunities.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Strengthened team performance through consistent coaching, feedback, and professional development opportunities for staff members.
  • Developed strategic plans to optimize space utilization in the warehouse while maintaining accessibility to products.
  • Enhanced warehouse efficiency by streamlining receiving processes and implementing inventory management systems.
  • Maintained a safe working environment by enforcing safety protocols and conducting regular inspections of the warehouse.
  • Promoted a positive work culture by recognizing employee achievements and fostering teamwork within the receiving department.
  • Learned and adapted quickly to new technology and software applications.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Handled day-to-day receiving tasks overseeing more than 20 truckloads per day.

Returns Lead

Ferguson Enterprises LLC
06.2012 - 06.2020
  • Reduced product loss by 10% by maintaining secure environment and workflows.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Addressed escalated customer complaints related to returns, demonstrating exceptional problem-solving skills and empathy in difficult situations.
  • Served as primary point of contact between Returns Department and upper management, presenting updates on progress toward KPIs during monthly meetings.
  • Managed a team of Returns Associates, ensuring accurate and timely completion of tasks.
  • Enhanced customer satisfaction by efficiently processing returns and resolving issues.
  • Operated electric pallet jack, forklift and manlift.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Collaborated with quality control teams to identify product defects and address root causes.
  • Communicated effectively with sales representatives regarding return policies, leading to fewer misunderstandings between departments.
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Conducted regular performance evaluations for employees, providing constructive feedback to support professional growth.
  • Maintained detailed records of all returned items, ensuring accurate inventory management and reporting capabilities.
  • Developed training materials for new hires, contributing to higher retention rates among Returns team members.
  • Implemented cross-training initiatives within Returns Team resulting in increased versatility and flexibility among team members.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Self-motivated, with a strong sense of personal responsibility.
  • Gained strong leadership skills by managing projects from start to finish.

Picking Associate

Ferguson Enterprises LLC
05.2009 - 06.2012
  • Stocked designated items on shelves, end caps and displays.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Developed strong knowledge of various products within the facility, enabling quick identification when fulfilling orders.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
  • Picked and packed order items.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Kept work areas neat, clean and free from debris.
  • Prepared and checked outbound shipments for accuracy.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Utilized warehouse equipment such as pallet jacks and forklifts for effective material handling, minimizing manual labor efforts.
  • Inspected machinery and equipment to determine functionality and performance.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.

Shipping Associate

Ferguson Enterprises LLC
06.2006 - 05.2009
  • Partnered with representatives from different carriers to arrange materials shipments.
  • Collaborated with team members to optimize workflow, resulting in faster order fulfillment.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Increased workplace safety by strictly adhering to company protocols and guidelines for handling hazardous materials.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Moved shipment materials to and from designated areas using lift and hand trucks.

Shelf Stocker

Target
09.2005 - 06.2006
  • Greeted customers and directed to requested products.
  • Prepared and checked outbound shipments for accuracy.
  • Stocked shelves to match planogram images and instructions.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Greeted store customers and discussed needs.
  • Followed orders precisely for correct items, sizes and quantities.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Enhanced customer satisfaction by promptly assisting with inquiries and locating products.
  • Collaborated with team members to complete daily tasks and achieve store goals.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Monitored inventory levels in stockrooms and alerted management to any discrepancies.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Unloaded arriving product stock and moved to store display areas.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Assisted in training new employees on store procedures, fostering teamwork and promoting a knowledgeable workforce.
  • Safely and securely loaded items to prevent damage during transport.
  • Maintained a clean and organized store environment for optimal shopping experience.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Kept work areas neat, clean and free from debris.

Education

High School Diploma -

Rubidoux High School
Jurupa Valley, CA
06.2005

Skills

  • Interpersonal Skills
  • Data Recording
  • Merchandise staging
  • Warehouse Software Systems
  • Inventory Management
  • Microsoft Office Suite
  • Invoice reconciliation
  • Certified Forklift Driver
  • Warehouse Management
  • Effective Communication
  • Warehouse Operations
  • US Driver's License
  • Handheld Scanners

Languages

Spanish
Full Professional

Timeline

Receiving Team Leader

Ferguson Enterprises LLC
06.2020 - Current

Returns Lead

Ferguson Enterprises LLC
06.2012 - 06.2020

Picking Associate

Ferguson Enterprises LLC
05.2009 - 06.2012

Shipping Associate

Ferguson Enterprises LLC
06.2006 - 05.2009

Shelf Stocker

Target
09.2005 - 06.2006

High School Diploma -

Rubidoux High School

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Frank Gamboa