Frank Gipson
Memphis,Tennessee
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure employment. Ready to help the team achieve company goals
Overview
6
6
years of professional experience
Work History
Financial Analyst
The Tax Lady Tax Service
01.2020 - Current
- Maintained clear documentation of all activities related to unpaid claims or denied services.
- Assisted in preparation of presentations, data tables and other documents for investor meetings.
- Provided exceptional customer service by addressing questions related to taxes quickly, thoroughly explaining the logic behind various decisions made on their behalf.
- Reduced errors in tax filings by conducting thorough audits of financial records.
- Matched purchase orders with invoices and recorded necessary information.
- Entered figures using 10-key calculator to compute data quickly.
- Developed strong relationships with clients through clear communication and consistent follow-up, leading to high retention rates.
- Input financial data and produced reports using microsoft programs and tax software.
- Assisted in the preparation of financial statements, ensuring accurate representation of taxable income and expenses for clients.
- Maintained account accuracy by reviewing and reconciling checks monthly.
Call Center Customer Service Collector
Federal Express
02.2018 - 01.2020
- Worked with customer to create debt repayment plan based on current financial condition.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Consistently met or exceeded individual performance metrics while contributing to team goals as a reliable team player.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Researched accounts and completed due diligence to resolve collection problems.
- Utilized various software programs to efficiently manage account information and track progress towards collection goals.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Negotiated to collect balance in full.
Education
High School Diploma -
Penn Foster Career School
Memphis, United States08.2022
Vocational Certificate - Accounting And Finance
Jobs Corps
Memphis, United States08.2021
Skills
Cash handling
Financial transaction
Computer skills
Discretion
Accuracy
Attention to detail
Math skills
Customer service
Customer relationships
Cash drawer maintenance
Timeline
Financial Analyst
The Tax Lady Tax Service
01.2020 - Current
Call Center Customer Service Collector
Federal Express
02.2018 - 01.2020
High School Diploma -
Penn Foster Career School
Vocational Certificate - Accounting And Finance
Jobs Corps
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