Frank Goodrich IV Goodrich IV
Las Vegas
Summary
Dynamic Store Manager with a proven track record at Columbia Sportswear, excelling in leadership and team building. Expert in driving sales and profitability while fostering a high-performance culture. Skilled in inventory management and dedicated to enhancing customer experiences, consistently achieving operational excellence and team development.
Overview
22
22
years of professional experience
Work History
Store Manager
Columbia Sportwear
11.2016 - Current
- Leadership and staff development: Lead, hire, train, and coach a diverse team of associates and keyholders to meet both company and individual career goals. Provide feedback and recognition to foster a positive environment.
- Sales and profitability: Develop and execute strategies to drive store sales, increase profitability, and meet divisional goals. Manage operating expenses within budget.
- Operations and merchandising: Oversee daily operations, including cash handling procedures and inventory management. Ensure effective execution of visual merchandising and promotional directives to tell compelling brand stories.
- Customer experience: Drive excellent customer service by training staff and executing plans to improve customer engagement and experience.
- Inventory and shrink control: Minimize inventory shrink and ensure appropriate stock levels through effective replenishment, organization, and management.
- Communication: Regularly communicate with Area/District Managers about market information, product needs, and employee performance
Store Manager
Adidas Group
08.2014 - 11.2016
- Allocates resources and organizes processes to drive profitability in a variety of situations and market conditions.
- Manages an appealing, easy-to-shop environment for customers by ensuring visual merchandising and housekeeping standards are maintained consistently throughout the store.
- Ensures store team compliance with all store policies and procedures in addition to providing suggestions and ideas on ways to improve systems and processes.
- Drives continuous improvement in stockroom processing and replenishment procedures.
- Minimizes loss by ensuring all loss prevention procedures are followed and adhered to.
- Tracks store performance data and responds with solutions that drive commercial success.
- Applies understanding of behavior and patterns of the store’s customer base, drawing conclusions for making relevant adaptations to service and/or product offer.
- Leads service by example.
- Coaches, motivates and inspires team members to accomplish store goals and maximize their individual performance.
- Creates a high performance culture in store by setting clear expectations and targets, analyzing team performance, holding team members accountable and giving appropriate and prompt feedback, including actively managing poor performance.
- Manages the recruitment, onboarding, training and development of the store team and ensures all HR policies and procedures are adhered to.
- Communicates a desire to learn and seizes all available opportunities to drive own development and increase performance.
Co Manager
Bath And Bodywork
02.2014 - 08.2014
- Leads the sales floor and drives store results through the selling team.
- Leads and develops leaders and associates in various roles and levels including managers and associates.
- Manages competing priorities and business complexities in our higher volume stores, while delivering a memorable customer experience.
- Develops and executes short and long term strategies to drive top line sales.
- Role models, coaches and develops best-in-class selling behaviors.
- Leads and inspires associates to unlock individual potential for extraordinary selling results.
- Accountable for the development of associates- product knowledge which in turn, enables high performance selling.
- Responsible for the talent life cycle of direct reports, including recruitment, hiring, onboarding, training, development, performance management, terminations and succession planning.
- Leads direct reports to maintain merchandise presentation standards while selling.
Store Manager
Tommy Hilfiger
06.2009 - 01.2014
- Utilizes all company tools to drive results.
- Self-driven and results-oriented with a clear business focus.
- Strategic planner with the ability to prioritize according to business needs.
- Maintains track record of effective, sales focused team members that consistently meet the expectations of TH.
- Ability to accurately communicate statistical results and identify business needs.
- Delivers a high level of communication with staff on a daily basis.
- Demonstrates exceptional customer service skills with both internal and external partners.
- Exceptional knowledge of and adherence to all company policies and procedures.
- Actively trains, coaches and provides feedback to management and associates.
Area Manager
Nautica
04.2004 - 06.2009
- Supervised 7 Stores totaling $18 million annual Sales.
- Networking, recruiting and hiring new talent.
- Payroll Control, create plans of action for opportunities for improvement.
- Training and development of managers and their team.
- Conducted monthly audits of store operations.
Education
Associate Degree - Tele-Communication
Moraine Valley College
Chicago, ILSkills
- Leadership and team building
- Sales-driven mindset
- Time management skills
References
Available upon request.
Key Qualifications
- Leadership
- Team Building
- Driven Sales
- Time Management
Timeline
Store Manager
Columbia Sportwear
11.2016 - Current
Store Manager
Adidas Group
08.2014 - 11.2016
Co Manager
Bath And Bodywork
02.2014 - 08.2014
Store Manager
Tommy Hilfiger
06.2009 - 01.2014
Area Manager
Nautica
04.2004 - 06.2009
Associate Degree - Tele-Communication
Moraine Valley College