Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Frank Graves

Lithia,FL

Summary

Dynamic and results-driven professional with a proven track record at Hillsborough County School District. Skilled in problem-solving and customer service, I excel in fast-paced environments, consistently achieving goals while fostering teamwork. My strong communication abilities and attention to detail have led to enhanced operational efficiency and improved team performance.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Sergeant, School Security and Emergency Management

Hillsborough County School District
07.2014 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Help department training division as an instructor in high liability training.
  • Supported career advancement for employees through personalized coaching and mentoring sessions.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Incorporated real-world scenarios and case studies into lessons plans for increased contextual relevance.
  • Organized and detail-oriented with a strong work ethic.
  • Provided coaching and mentoring to employees.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.

Sales Manager

Best Buy
04.2004 - 02.2014
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Implemented systems and procedures to increase sales.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.

Salesperson

Southern Wines & Spirits
02.2003 - 05.2004
  • Worked to build relationships with customers and built potential for additional sales.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.
  • Coached new hires on sales techniques, contributing to their development as successful team members.
  • Built relationships with customers and community to promote long term business growth.
  • Maintained current knowledge of evolving changes in marketplace.
  • Stayed current on company offerings and industry trends.

Operations Manager

The Sports Authority
08.1996 - 01.2003
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Military Police Officer

US Army
06.1990 - 06.1996
  • Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
  • Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
  • Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
  • Trained new Military Police Officers on proper procedures and protocols, improving overall unit readiness and effectiveness.
  • Monitored gate activities, controlled traffic, and responded to emergencies on base.
  • Conducted thorough investigations into criminal activity on base, leading to successful apprehension and prosecution of offenders.
  • Provided security support for high-profile events, ensuring the safety of all attendees including high-ranking officials and dignitaries.
  • Documented and organized security information accurately and efficiently.
  • Increased security at military installations by conducting regular patrols and monitoring surveillance equipment.
  • Utilized surveillance equipment to monitor security of personnel and property.
  • Collaborated with local civilian police agencies to share intelligence and coordinate joint operations when necessary.
  • Aided in resolution of conflicts among personnel, promoting cohesive unit environment.
  • Enhanced morale of unit by initiating peer support program.
  • Participated in continuous firearms proficiency, defensive driving and arrest technique training.
  • Identified, pursued and arrested suspects and perpetrators of criminal acts.
  • Monitored traffic violations, issuing citations as necessary.
  • Assisted in special investigations and crime prevention programs.

Education

No Degree - Military Law Enforcement

US Army Military Police School
Ft. McClellan, AL
11-1990

General Studies

Brandon High School
Brandon, FL
05-1990

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Time management
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Calm under pressure
  • Active listening
  • Decision-making
  • Problem resolution
  • Verbal communication

Certification

  • CJSTC Florida General Instructor Techniques Training - April 2024
  • CJSTC Field Training Officer Advanced Course- January 2025
  • Basic CPTED Course - August 2024
  • Advanced CEPTED Course- September 2024

Timeline

Sergeant, School Security and Emergency Management

Hillsborough County School District
07.2014 - Current

Sales Manager

Best Buy
04.2004 - 02.2014

Salesperson

Southern Wines & Spirits
02.2003 - 05.2004

Operations Manager

The Sports Authority
08.1996 - 01.2003

Military Police Officer

US Army
06.1990 - 06.1996

No Degree - Military Law Enforcement

US Army Military Police School

General Studies

Brandon High School

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Frank Graves