Frank Greco
Savannah,ga
Summary
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
4
4
years of professional experience
Work History
Supervisor of Operations
Luv's Car Wash
Savannah, GA
01.2024 - Current
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Trained new employees on company policies, job duties, and performance expectations.
- Implemented new operational procedures, increasing efficiency.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Responded to customer questions regarding products, prices and availability.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Oversaw quality control to identify inconsistencies and malfunctions.
Attendant
Luv's and Savannah Car Wash
Pooler, GA
07.2020 - Current
- Assisted in stocking shelves with merchandise in an organized manner according to company procedures.
- Provided friendly reminders to customers about upcoming events or promotional offers.
- Greeted customers, answered their questions and provided them with assistance.
- Adhered to health code regulations while preparing food items.
- Conducted regular inventory checks to ensure adequate supplies are available.
- Cleaned work areas and equipment at the end of each shift.
- Responded promptly to customer inquiries regarding services offered or product availability.
- Conducted regular inventory checks and restocked supplies as necessary.
- Ensured that all customer service standards were met or exceeded during each shift.
- Assisted other staff members in completing tasks as needed.
- Informed management of any safety hazards or customer complaints immediately.
- Answered telephones promptly and courteously when taking reservations or takeout orders.
- Maintained a clean, orderly environment by sweeping, mopping, dusting and taking out trash.
- Provided accurate change and processed credit card transactions quickly and efficiently.
- Handled cash register transactions accurately while maintaining proper security measures.
- Eliminated safety hazards, removed soiled items, and collected trash from customer areas.
- Handled lost and found items, ensuring proper logging and return to owners.
- Assisted customers with the usage of equipment or facilities, ensuring a positive experience.
- Monitored premises for potential risks and took appropriate action to keep patrons safe.
- Communicated with management regarding special requests to meet guests' needs.
- Conducted opening and closing procedures, securing the premises as required.
- Monitored main areas to replenish inventory items when supplies ran low.
- Implemented company policies and procedures to ensure compliance and safety.
- Processed payments and refunds to maintain accurate records of daily sales transactions.
- Managed customer inquiries and provided detailed information about services and policies.
- Performed routine checks to ensure equipment and facilities were in good working condition.
- Answered guest questions regarding amenities and services and offered assistance in solving problems.
Education
Some College (No Degree) - Business Administration And Management
Georgia Southern University
Statesboro, GASkills
- Recruitment and hiring
- Maintenance Oversight
- Facilities Inspection
- Regulatory Compliance
- Program Planning
- Workflow Optimization
- Labor Relations
- Inventory Management
- Organizational Management
- Maintenance Planning
- Performance reporting
- Production
- Health and safety compliance
- Marketing
Accomplishments
- Dean's and Presidents List at the University of Georgia Southern every semester since being enrolled.
- Currently 3.8 Institutional GPA.
References
References available upon request.
Timeline
Supervisor of Operations
Luv's Car Wash
01.2024 - Current
Attendant
Luv's and Savannah Car Wash
07.2020 - Current
Some College (No Degree) - Business Administration And Management
Georgia Southern University
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