Frank Guererri

FORD OF SENECA FALLS

05.2018 - Current

Resolved customer complaints in professional and timely manner.
Met with customers to discuss service needs and offer available solutions.
Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Hired, trained and supervised team of service staff members to meet business goals.
Analyzed service reports to identify areas of improvement.
Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Met with customers to discuss service needs and develop effective and practical solutions.
Coordinated with other departments to maintain streamlined and productive workflow.
Developed and maintained positive relationships with customers to build rapport and trust.
Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.