Frank Heckler
Laconia
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Police Officer
Laconia Police Department
10.2024 - 11.2025
- Conducted regular patrols to ensure community safety and deter criminal activity.
- Responded promptly to emergency calls, providing critical support in high-pressure situations.
- Collaborated with local agencies to investigate incidents and gather evidence for cases.
- Prepared detailed reports documenting incidents, arrests, and investigations for legal procedures.
- Engaged with community members to build trust and foster positive relationships between police and citizens.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
Digital Associate/Asset Protection
Walmart
11.2022 - 07.2023
- Identified ways to improve efficiency in operations and implemented process changes.
- Provided efficient and courteous service to customers at all times.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Met deadlines while maintaining high-quality deliverables.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Participated in ongoing training to enhance own job skills and knowledge.
Floor Associate
Dunkin Donuts- DH Restaurant Group
11.2021 - 02.2022
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Processed payments and maintained accurate drawers to meet financial targets.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Helped customers find specific products, answered questions and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Floor Attendant
Funspot
07.2017 - 08.2019
- Monitored all patrons for compliance with safety protocols and procedures, providing optimal protection to all guests and staff.
- Managed inventory and sale of merchandise.
- Communicated directions to patrons for points in or outside of facility.
- Searched for lost articles and parents of lost children.
- Greeted facility guests and directed smoothly individuals to scheduled party, desired game room or target activity.
- Communicated effectively young children, parents, other adults, management and fellow team members to smoothly handle all guest and business needs.
- Kept team on track by assigning and supervising their activities and giving constructive feedback.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Education
Bachelor Of Arts (B.A.) - Criminal Justice
Keene State College
Keene, NH, US05.2023
State Solidworks Certification - Engineering (Pre-Engineering)
Huot Career And Technical Center
Laconia, NH01.2018
High School Diploma - undefined
Laconia High School
Laconia, NH01.2018
State Police Certification - Law
New Hampshire Police Standards And Training
Concord, NH08-2025
Skills
- People skills
- SOLIDWORKS
- Complex problem-solving abilities
- Researching proficiency
- Relationship building and rapport
- Advanced mathematical abilities
- Decision-making
- Multitasking
- Flexible
- Data management
- Active listening
- Time management
- Coordination
- Service optimization
- Hospitality experience
- Theft prevention
- Knowledge of law
- Community engagement
- Report writing
- Leadership skills
- Integrity and honesty
- Human relations
- Community relations
- Physical fitness
Certification
- Drivers license
- CFR - Certified First Responder
- CPR Certified
Timeline
Police Officer
Laconia Police Department
10.2024 - 11.2025
Digital Associate/Asset Protection
Walmart
11.2022 - 07.2023
Floor Associate
Dunkin Donuts- DH Restaurant Group
11.2021 - 02.2022
Floor Attendant
Funspot
07.2017 - 08.2019
State Solidworks Certification - Engineering (Pre-Engineering)
Huot Career And Technical Center
High School Diploma - undefined
Laconia High School
Bachelor Of Arts (B.A.) - Criminal Justice
Keene State College
State Police Certification - Law
New Hampshire Police Standards And Training