Frank Helms
Fitzgerald,GA
Summary
Dynamic leader with proven expertise in store operations and team leadership, honed at Advance Auto Parts. Excelled in enhancing customer relations and profitability through strategic inventory management and staff development. Skilled in loss prevention and employee training, achieving significant improvements in team performance and customer satisfaction.
Offering excellent organizational and leadership abilities with passion for retail management and customer service. Brings strong capacity for learning new systems and processes quickly to enhance store operations and team performance. Ready to use and develop problem-solving and team-building skills in role.
Energetic and organized individual with talent for leadership and customer service. Adept at inventory management and staff supervision, ensuring smooth daily operations and high customer satisfaction. Committed to driving sales growth and creating welcoming store environment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
General Store Manager
Advance Auto Parts
06.2003 - 02.2025
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Managed Commercial Customer Relationships
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
- Enhanced store profitability by implementing effective inventory management and pricing strategies.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
- Refined staffing schedules based on sales patterns, ensuring adequate coverage during peak hours without excess labor costs.
- Monitored competitor activities to identify potential threats or opportunities for growth within the market.
- Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly for maximum profitability.
- Supervised and effectively trained employees to decrease process lags and boost productivity.
- Collaborated closely with regional managers to implement corporate initiatives across the entire store network.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Improved employee morale through regular recognition programs that rewarded top performers with incentives such as bonuses or promotions.
- Cultivated strong relationships with vendors, negotiating favorable terms on product selection, pricing, and delivery schedules.
- Overcame challenges presented by seasonal fluctuations in business by developing innovative sales initiatives tailored to specific months or seasons.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Assisted with hiring, training and mentoring new staff members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
Correctional Officer
Wilcox State Prison
10.2003 - 07.2005
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Observed behavior of residents individually and in groups.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Cultivated positive relations with inmates, reducing tensions and promoting safer environment.
- Promoted inmate welfare by monitoring and addressing health concerns promptly.
- Mitigated potential security breaches with vigilant contraband detection practices.
- Enhanced facility safety by conducting regular and thorough cell inspections.
Education
High School Diploma -
Fitzgerald High School
Fitzgerald, GA08-1998
Skills
- Team leadership
- Store operations
- Customer relations
- Training and mentoring
- POS systems operations
- Employee supervision
- Team building
- Leadership development
- Operations management
- Staff management
- Inventory control
- Project management
- Employee scheduling
- Delegation
- Stock management
- Product merchandising
- Talent recruitment
- Loss prevention
- Profit maximization
- Budgeting and cost control
- Customer service
- Problem-solving
- Multitasking and organization
- Team leadership and coaching
- Customer service management
- Relationship building and management
- Flexible schedule
- Employee training
- Recruitment and hiring
- Team development
- Documentation and reporting
- Loss prevention procedures
- Opening and closing procedures
- Staff supervision
- Inventory management
- Delegating work
- Bank and safe deposits
- Accurate cash handling
- Maximizing profitability
Store Manager of the Year 2016
I was awarded Store Manager of the year in 2016 by achieving all goals set before me. I beat out 14 other stores in overall store staffing, team member training completion, achieving Sales Targets, and inventory control. I was often pulled out of my store to help failing stores by coordinated clean up efforts and assisting in training and mentoring new General Managers. I assisted in building a new store and helping to close other failing locations. I was promoted to outside sales role for two years before returning to my original location and resuming managerial duties there.
Timeline
Correctional Officer
Wilcox State Prison
10.2003 - 07.2005
General Store Manager
Advance Auto Parts
06.2003 - 02.2025
High School Diploma -
Fitzgerald High School
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