Summary
Overview
Work History
Education
Skills
Workauthorization
Assessments
Timeline
Generic

Frank Herbert

Houston,TX

Summary

Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Sales Associate

Roof Squad
04.2024 - Current
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Technician

Laser Imaging Inc.
10.2022 - Current
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Monitored systems in operation and quickly troubleshot errors.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Identified potential problems and prevented equipment failure through performing regular equipment inspections.
  • Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
  • Delivered high-quality work by diligently following standard operating procedures.
  • Calibrated new and existing equipment for optimal performance.
  • Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
  • Communicated with customers to provide updates, gather information and resolve issues.
  • Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
  • Ensured optimal performance of critical systems through routine inspections, adjustments, and repairs as needed.
  • Increased overall efficiency with thorough documentation of completed tasks, diagnostic results, and recommendations for improvements.
  • Performed preventative maintenance tasks on schedule basis which resulted in increased lifespan of equipment.
  • Maintained detailed inventory records for parts used during repairs, aiding efficient supply chain management.
  • Reduced downtime by swiftly identifying and resolving network problems through comprehensive diagnostics.
  • Enacted successful repairs by applying technical skills and operations knowledge.

Manager

AutoZone
03.2020 - Current
  • I am responsible for the opening and closing of the store
  • While also making sure customer satisfaction is the main focus for our workers.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.

Associate

TJX Companies
06.2018 - 01.2020
  • Maximized customer interactions by promptly identifying their needs
  • Alternated goods in inventory by observing a first in/first out approach to keep organized
  • Maintained well-organized restocking areas and enforced Safety rules
  • Unpacking and sorting materials and goods identifying codes, such price or inventory.

Star Custom Homes
03.2017 - 05.2018
  • General labor
  • Completion of tasks assigned to me in a timely manner
  • Helping with painting, plumbing, carpentry and framing
  • Landscaping.

Education

No Degree -

HCC Houston Community College
Houston, TX

High School Diploma -

Energy Institute High School
Houston, TX

Skills

  • Customer Service
  • Bilingual (English and Spanish)
  • Restocking in a timely manner
  • Diagnose computer problems
  • Evaluate hardware and software failures and execute a resolution
  • Customer service (3 years)
  • Troubleshooting and repair
  • Field Repairs
  • Problem-Solving
  • Positive Attitude
  • Technical Troubleshooting
  • Technical Support
  • Fault diagnosis

Workauthorization

Authorized to work in the US for any employer

Assessments

  • High school classroom management, Proficient, 12/01/20, Minimizing classroom disruption and engaging students
  • Workplace English, Highly Proficient, 12/01/20, Understanding spoken and written English in work situations
  • Sales skills, Proficient, 02/01/21, Influencing and negotiating with customers
  • Work style: Reliability, Highly Proficient, 05/01/22, Tendency to be reliable, dependable, and act with integrity at work
  • Attention to detail, Proficient, 05/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
  • Delivery driver, Expert, 05/01/22, Interpreting instructions or signs and solving problems

Timeline

Sales Associate

Roof Squad
04.2024 - Current

Technician

Laser Imaging Inc.
10.2022 - Current

Manager

AutoZone
03.2020 - Current

Associate

TJX Companies
06.2018 - 01.2020

Star Custom Homes
03.2017 - 05.2018

No Degree -

HCC Houston Community College

High School Diploma -

Energy Institute High School

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