Frank Hermosillo
Queen Creek,AZ
Summary
Accomplished professional with a proven track record at Boeing, adept in harness installation and electrical troubleshooting. Demonstrates exceptional problem-solving abilities and excellent communication, ensuring projects exceed client expectations. Skilled in harness quality assurance and safety management, contributing to enhanced efficiency and customer satisfaction.
Overview
28
28
years of professional experience
Work History
Police Officer
City of Mesa
04.2004 - 12.2021
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
Correctional Officer
Department of Corrections
02.2000 - 03.2004
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Customer Service Representative
Costco
11.1999 - 03.2000
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Wire Harness Installer Apache Helicopter
Boeing
02.1995 - 03.2000
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
- Calculated materials and time needed for each job.
- Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
- Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.
- Ensured high-quality results by consistently following manufacturer specifications during installations.
- Improved installation efficiency by streamlining processes and utilizing time-saving techniques.
- Expedited installation times with efficient scheduling and coordination of resources.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Trained new installers on best practices and company procedures, fostering a collaborative learning environment that strengthened overall team performance.
- Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Completed projects within budget constraints through careful planning and resource management.
- Used appropriate PPE to reduce risks when working with electrical and communications systems.
- Customized installations to meet specific customer requirements, ensuring full functionality and satisfaction.
- Maintained up-to-date knowledge of industry standards and technology advancements, applying them to installations for optimal results.
- Diagnosed and repaired problems with electrical and mechanical systems.
Wire Harness Assembler Aircraft
McDonald Douglas
02.1994 - 02.1995
- Ensured compliance with industry regulations by staying updated on relevant codes, standards, and best practices related to wire harness manufacturing.
- Played a key role in meeting company-wide sustainability targets by implementing environmentally friendly practices within the wire harness assembly area.
- Contributed to team productivity through effective communication, collaboration, and problem-solving skills.
- Enhanced product quality with thorough inspections and adherence to company standards during the assembly process.
Education
Associates Criminal Justice - Criminal Justice
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ08.2004
GED -
Mountain View High School
Mesa, AZ01.1994
Skills
- Wire Termination
- Electrical schematics
- Electrical Troubleshooting
- Wire Splicing
- Wire Stripping
- Electro-Mechanical Assembly
- Connector installation
- IPC standards knowledge
- Continuity Testing
- Component identification
- Soldering Proficiency
- Assembly documentation
- Harness fabrication
- Harness layout
- Wire gauge selection
- Harness bundling
- Harness tool maintenance
- Harness testing
- Harness rework
- Harness inspection
- Cable Assembly
- Harness installation
- Harness labeling
- Heat-shrink tubing
- Harness modification
- Wire cutting
- Color-coding identification
- Wire Crimping
- Wire routing
- Harness quality assurance
- Torque tools usage
- Harness work instructions
- Attention to Detail
- Multitasking
- Problem-solving abilities
- Excellent Communication
- Critical Thinking
- Technical report writing
- Soldering abilities
- Quality Control
- Hardware Installation
- Equipment Operation
- Safety Management
- Hand tools
- Power Tools
- Heat gun operations
- Safety awareness
Timeline
Police Officer
City of Mesa
04.2004 - 12.2021
Correctional Officer
Department of Corrections
02.2000 - 03.2004
Customer Service Representative
Costco
11.1999 - 03.2000
Wire Harness Installer Apache Helicopter
Boeing
02.1995 - 03.2000
Wire Harness Assembler Aircraft
McDonald Douglas
02.1994 - 02.1995
Associates Criminal Justice - Criminal Justice
Maricopa Community Colleges, Rio Salado Community College
GED -
Mountain View High School
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