Frank Hernandez
San Jose,CA
Summary
Highly effective management professional emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results.
Overview
12
12
years of professional experience
Work History
General Manager
Cinemark
11.2019 - Current
- Managed budget implementations, employee reviews, training, schedules
- Introduced new methods, practices, and systems to reduce turnaround time and enhance guest and team operations
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Promotional Achievements: 1 General Manager, 2 Senior Assistant Managers
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message for new program rollouts
General Manager Virtual Reality
Cinemark
12.2018 - 11.2019
- Improved brand awareness by monitoring all marketing campaigns and fostering immersive guest experience
- Delivered customized and effective solutions that improved operational efficiencies while enhancing guest experience
- Developed and rolled out new policies designed to bolster productivity and reduce overall operating costs
- Prioritized schedules to meet project goals and overall customer satisfaction
- Offered expertise and leadership to improve marketing and advertising initiatives
- Delivered services to customer locations within specific timeframes
Associate Service Manager
Tesla Inc.
11.2017 - 11.2018
- Fostered environments which encouraged continual process improvements.
- Researched complex problems and resolved issues in a timely manner.
- Trained staff on operating procedures and company services.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Devised and published metrics to measure organization's success in delivering world class customer service.
Senior Executive Team Leader- Logistics
Target
02.2013 - 11.2016
- Supervised a team of 5 area managers and 60 associates.
- Conducted operational effectiveness analysis and incorporated findings by utilizing reporting and talent development.
- Utilized state-of-the art technology to manage receiving processes, freight flow, replenishment transition, productivity results, and backroom inventory.
- Oversaw property management of the facility, maintaining budget to ensure quality control and brand of building.
- Implemented Multi-Million dollar Flexible Fulfillment work center. Oversaw: planning, construction, training, and data reporting.
- Managed payroll for a team of 60 personnel, across 6 work centers
Executive Team Leader- Assets Protection
Target
02.2011 - 02.2013
- Maintained positive working relationships with local political, education and law enforcement officials and agencies.
- Implemented a sustainable shortage culture that resulted in reducing shortage over $120,000 from 2012-2013. Improved from 2.36% to 2.00% from2012-2013.
- Improved Asset Protection Metrics: Recoveries: 56%, Intelligence: 76%,External Resolution: 117%, and Internal Resolution 500% from 2012-2013
- Kept store safe and secure against loss from theft and fraud
Education
Bachelor of Science - Marketing
San Jose State University
San Jose05.2010
Skills
- Project Planning and Development
- Budgeting and Forecasting
- Process Improvement
- Quality Assurance and Control
- Unsurpassed Work Ethic
- Logistics Management
- Training and Development
Timeline
General Manager
Cinemark
11.2019 - Current
General Manager Virtual Reality
Cinemark
12.2018 - 11.2019
Associate Service Manager
Tesla Inc.
11.2017 - 11.2018
Senior Executive Team Leader- Logistics
Target
02.2013 - 11.2016
Executive Team Leader- Assets Protection
Target
02.2011 - 02.2013
Bachelor of Science - Marketing
San Jose State University
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