Frank Hudson II
Las Vegas
Summary
Results-driven and customer-focused professional with a strong background in event coordination, guest services, and frontline customer support. Proven ability to solve problems, communicate effectively, resourceful, & lead teams in dynamic fast-paced environments. Committed to delivering exceptional service while managing multiple responsibilities with efficiency and adaptability.
Overview
8
8
years of professional experience
Work History
Community Engagement Ambassador/HOA
Skye Canyon
02.2020 - Current
- Spearhead the planning and execution of community events, ensuring smooth logistics and excellent customer experiences.
- Build and maintain strong relationships with community members, fostering trust and community value.
- Troubleshoot technical issues and manage event operations, maintaining high standards of service and customer engagement.
- Provided support for customer inquiries, managing follow-up communication via phone and emails to ensure satisfaction.
- Collaborate with cross-functional teams and vendors to ensure successful event delivery and seamless communication.
Front Desk Operations Supervisor
Sheraton Hotel
05.2019 - 07.2020
- Supervised and trained a team of front desk associates, ensuring smooth operations and excellent guest service in a high-volume environment.
- Addressed and resolved guest inquiries, complaints, and requests, consistently ensuring a positive experience and repeat business.
- Managed staff scheduling, guest check-ins, and payment processing, optimizing team efficiency and maintaining high service standards.
- Provided troubleshooting support for reservation systems and guest inquiries, ensuring seamless operations during peak times.
Front Desk Associate
Play It Again Sports
10.2017 - 05.2019
- Delivered high-quality customer service in a fast-paced retail environment, consistently addressing customer questions and providing product recommendations.
- Managed customer interactions and optimized store flow, ensuring smooth operations and enhanced customer satisfaction.
- Supported inventory management, product intake, and store displays, ensuring alignment with company standards and a positive shopping experience.
- Provided support for customer inquiries, managing follow-up communication via phone and email to ensure satisfaction.
Education
Associate Degree - Media Business
Madison Media Institute
Madison, WI05.2018
Certified in Recording & Live Sound - undefined
Madison Media Institute
Madison, WI05.2017
Skills
- Customer engagement
- Team management
- Product knowledge
- Brand awareness
- Multitasking Abilities
- Reliability
- Problem-solving
- Excellent communication
Timeline
Community Engagement Ambassador/HOA
Skye Canyon
02.2020 - Current
Front Desk Operations Supervisor
Sheraton Hotel
05.2019 - 07.2020
Front Desk Associate
Play It Again Sports
10.2017 - 05.2019
Associate Degree - Media Business
Madison Media Institute
Certified in Recording & Live Sound - undefined
Madison Media Institute
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