Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

FRANK IRVING

Oxon Hill,MD

Summary

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

9
9
years of professional experience

Work History

ASSOCIATE / STOCK CLERK

Save A Lot Grocery Store
Temple Hills, MD
10.2019 - 06.2024
  • Organized merchandise and stockroom shelves to ensure a neat and orderly display.
  • Inspected incoming shipments of product for accuracy and quality, reporting any discrepancies or damages to supervisors immediately.
  • Processed returns, exchanges, and transfers in accordance with company policy.
  • Performed inventory cycle counts as needed to maintain accurate records of quantity on hand.
  • Monitored stock room supplies such as packaging materials, labels, tags. ensuring adequate levels were maintained at all times.
  • Unloaded trucks, checked in merchandise, stocked shelves with newly arrived items, and moved existing stock around as necessary.
  • Assisted customers with locating items in the store.
  • Maintained accurate inventory records and restocked shelves when necessary.
  • Received shipments of merchandise and stocked shelves accordingly.
  • Performed regular cycle counts to ensure accuracy of inventory levels.
  • Organized backroom stock, ensuring product is properly stored and labeled.
  • Ensured that all products were priced correctly and displayed according to company standards.
  • Replenished merchandise on sales floor as needed throughout the day.
  • Checked for expired or damaged products and removed them from shelves promptly.
  • Conducted periodic audits of store supplies, such as price tags, shelf labels..
  • Reconciled discrepancies between physical count and computer generated reports.
  • Provided customer service by answering questions about product availability and pricing.
  • Operated a forklift to move pallets of merchandise around the warehouse.
  • Processed returns quickly and accurately, following company policies and procedures.
  • Adhered to safety regulations while stocking shelves or operating equipment.
  • Monitored stock levels in order to anticipate re-stocking needs.
  • Communicated with supervisors regarding any issues related to stocking activities.
  • Cleaned shelves regularly to maintain an orderly presentation of merchandise.
  • Rotated products on shelves so that freshest items are placed at eye level.
  • Inspected incoming goods for damage before placing them on the shelf.
  • Worked collaboratively with other team members during peak business times.
  • Trained new employees on proper stocking procedures and safety protocols.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.
  • Lifted materials of varied weights on regular basis.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Faced products on shelves and displays to meet company policies.
  • Replenished items to maintain stock availability.
  • Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Assisted customers by locating items and loading heavy purchases in vehicles.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Greeted customers and retrieved requested products to drive satisfaction.
  • Updated product labels to reflect accurate pricing.
  • Palletized merchandise for easy movement to sales floor locations.
  • Updated products with new pricing or temporary promotion signs to increase sales.
  • Resolved or assisted in handling routine customer concerns within established guidelines.
  • Recorded merchandise moves for correct product counts and checked quantities against stocking reports.
  • Coordinated with management to identify and resolve inventory discrepancies.
  • Compared merchandise invoices to items actually received.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Stocked shelves, racks, and bins with new or transferred merchandise.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Operated forklift and pallet jack to transport heavy loads.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Read orders to verify attributes and quantities of merchandise.
  • Stored and organized items in tool or supply rooms, allowing for easy retrieval.
  • Placed products on conveyors for final wrapping and shipment.
  • Stamped price tags on merchandise, referring to official price lists.
  • Set up advertising signs on shelves and counters to attract customers and promote sales.
  • Issued supplies, materials and products to team members based on information from requisitions.
  • Tracked outgoing orders to provide shipping status to customers.
  • Recommended disposal of obsolete stocks to write off unsellable items from inventory.

Point of Sale Associate/ Stock Clerk

Family Dollar
Suitland, MD
10.2018 - 10.2019
  • Processed customer payments accurately and efficiently.
  • Provided excellent customer service to customers in person and over the phone.
  • Demonstrated knowledge of store products and services to customers.
  • Assisted customers with locating items, answered questions, and provided information on product features.
  • Performed opening and closing procedures including counting money, balancing cash registers, reconciling daily sales receipts.
  • Resolved customer complaints in a professional manner.
  • Maintained cleanliness of checkout area and other areas as needed.
  • Organized merchandise displays and stocked shelves according to company standards.
  • Verified that all promotional signs were accurate and displayed correctly.
  • Maintained records of customer purchases for return and exchange purposes.
  • Followed all safety regulations in accordance with company policies.
  • Cross-trained in various departments throughout the store to assist with tasks when needed.
  • Supported team members during peak times or when short staffed.
  • Monitored inventory levels and communicated needs to management staff.
  • Updated Point of Sale software regularly with new promotions, discounts, or changes in pricing.
  • Maintained appearance of store by arranging and replenishing displays and merchandise racks.
  • Greeted customers promptly and asked detailed questions to quickly determine needs.
  • Recommended, selected and helped locate or obtained merchandise based on customer needs and desires.
  • Trained new employees by providing knowledge of specific store tasks and policies.
  • Promoted and advertised sales, discounts and special promotions to generate revenue and build client loyalty.
  • Conducted product inventories by counting items on hand and notifying supervisors of low stock.
  • Delivered superior service to customers by establishing positive support and meeting shopping needs.
  • Educated patrons on latest store promotions and events.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Answered phone calls to assist customers with questions and orders.
  • Processed customer payments quickly and returned exact change and receipts.
  • Greeted customers promptly and responded to questions.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Scanned items and checked pricing on cash register for accuracy.
  • Built and maintained productive relationships with employees.
  • Counted and balanced cashier drawers.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Received incoming shipments and verified that the correct items, in the correct quantities, were delivered.
  • Unloaded trucks with hand-trucks, pallet jacks, or other material handling equipment.
  • Checked stock to ensure inventory accuracy and identified discrepancies between physical inventories and computer records.
  • Operated forklifts to move large quantities of merchandise from one area to another within the warehouse.
  • Stacked product on shelves according to predetermined sequence and quantity.
  • Maintained cleanliness of storage areas by sweeping floors, dusting shelves, and removing trash daily.
  • Organized and rearranged products on shelves according to established guidelines while ensuring proper rotation of stock.
  • Assisted customers with inquiries regarding availability of products or services offered by company.
  • Monitored expiration dates on perishable items regularly throughout shift; removed any expired goods from shelves quickly.
  • Rotated inventory from oldest to newest to maintain fresh stock.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Assisted customers by locating items and loading heavy purchases in vehicles.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Palletized merchandise for easy movement to sales floor locations.
  • Coordinated with management to identify and resolve inventory discrepancies.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Operated forklift and pallet jack to transport heavy loads.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Issued supplies, materials and products to team members based on information from requisitions.
  • Set up advertising signs on shelves and counters to attract customers and promote sales.
  • Placed products on conveyors for final wrapping and shipment.
  • Stored and organized items in tool or supply rooms, allowing for easy retrieval.

Point of Sale Associate/Sales Associate/Retail Stock Clerk

Rose's Discount Store
Temple Hills, MD
10.2015 - 05.2018
  • Processed customer payments accurately and efficiently.
  • Provided excellent customer service to customers in person and over the phone.
  • Demonstrated knowledge of store products and services to customers.
  • Assisted customers with locating items, answered questions, and provided information on product features.
  • Performed opening and closing procedures including counting money, balancing cash registers, reconciling daily sales receipts.
  • Resolved customer complaints in a professional manner.
  • Maintained cleanliness of checkout area and other areas as needed.
  • Organized merchandise displays and stocked shelves according to company standards.
  • Verified that all promotional signs were accurate and displayed correctly.
  • Followed all safety regulations in accordance with company policies.
  • Adhered to loss prevention policies by monitoring suspicious activity at the register area.
  • Cross-trained in various departments throughout the store to assist with tasks when needed.
  • Supported team members during peak times or when short staffed.
  • Monitored inventory levels and communicated needs to management staff.
  • Ensured accuracy of pricing through verifying UPC codes against price tags.
  • Updated Point of Sale software regularly with new promotions, discounts, or changes in pricing.
  • Utilized problem solving skills to resolve any discrepancies at the register area quickly.
  • Maintained appearance of store by arranging and replenishing displays and merchandise racks.
  • Greeted customers promptly and asked detailed questions to quickly determine needs.
  • Recommended, selected and helped locate or obtained merchandise based on customer needs and desires.
  • Trained new employees by providing knowledge of specific store tasks and policies.
  • Delivered superior service to customers by establishing positive support and meeting shopping needs.
  • Counted money in cash drawers at beginning of shift to verify correct amounts and adequate change.
  • Welcomed customers, offering assistance to help find store items.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Answered phone calls to assist customers with questions and orders.
  • Greeted customers promptly and responded to questions.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Built and maintained productive relationships with employees.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Built relationships with customers to encourage repeat business.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Tracked sales performance metrics to identify trends in the market place.
  • Attended weekly team meetings to review performance goals and objectives.
  • Suggested ideas for improving store operations and increasing profits.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.

Education

GED -

Potomac High School
Dumfries, VA
06-1998

Skills

  • Shipping and receiving
  • Stockroom procedures
  • Dependable and reliable
  • Shipment Tracking
  • Sales expertise
  • Inventory Maintenance
  • Loading and unloading
  • Stock replenishment
  • Maintaining equipment
  • Stock Rotation
  • Warehouse Safety
  • Pallet Jack Operation
  • Stocking
  • Shipment Processing
  • Product Organization
  • Adaptive team player
  • Stock organization
  • Loss Prevention
  • Receiving support
  • Complaint resolution

References

References available upon request.

Timeline

ASSOCIATE / STOCK CLERK

Save A Lot Grocery Store
10.2019 - 06.2024

Point of Sale Associate/ Stock Clerk

Family Dollar
10.2018 - 10.2019

Point of Sale Associate/Sales Associate/Retail Stock Clerk

Rose's Discount Store
10.2015 - 05.2018

GED -

Potomac High School

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FRANK IRVING