Summary
Overview
Work History
Education
Skills
Timeline
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Frank Johnson

Virginia Beach,VIRGINIA

Summary

Well-qualified administrative team member bringing demonstrated knowledge and abilities in loan processing. Effective at organizing paperwork, resolving discrepancies and working with third-party vendors to clear issues and completing closings. Proficient in standards and regulations.

Overview

17
17
years of professional experience

Work History

AVP - Residential Real Estate Account Admin.

Townebank Mortgage
03.2022 - 07.2023
  • Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
  • Conducted competitive market analysis to determine optimal pricing for properties.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Explained different types of loans pertaining to client situations.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Checked loan documents for accuracy prior to closing.
  • Fielded customer complaints and provided solutions.
  • Reviewed loan files and updated to match current standards.
  • Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
  • Supervised loan personnel and motivated to maintain customer service and performance standards.

Residential Real Estate Account Admin

Townebank Mortgage
03.2016 - 03.2022
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Explained different types of loans pertaining to client situations.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Negotiated loan terms and conditions with clients to maximize profitability.
  • Checked loan documents for accuracy prior to closing.
  • Monitored pipelines to track and log status of loans.
  • Reviewed loan files and updated to match current standards.
  • Participated in industry events and conferences to build relationships and gain market intelligence.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Processed loan applications and monitored progress from start to finish.
  • Proactively identified solutions for customers experiencing credit issues.
  • Explained very technical financial information to applicants in easy to understand language.
  • Assisted customers with completing loan applications and other paperwork.
  • Approved loan applications based on customer creditworthiness and provided detailed financial advice.

AVP - Loan Disclosure Department Manager

Monarch Mortgage
01.2014 - 03.2016
  • Developed and maintained compliance database, tracking all compliance activities and documents.
  • Maintained up-to-date knowledge of current and emerging compliance regulations.
  • Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
  • Reviewed, revised and updated compliance policies and procedures to confirm continual compliance with applicable laws.
  • Developed and maintained relationships with customers and loan officers to establish smooth loan process.
  • Utilized loan origination software to process and track loan applications.
  • Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
  • Monitored and assessed compliance risks associated with operational processes and procedures.
  • Managed practical action plans to respond to audit discoveries and compliance violations.
  • Oversaw and monitored violation tracking system for accuracy, reducing issues.
  • Maintained composure in stressful situations, confrontations, interviews and records searches.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.

Loan Setup Admin

Monarch Mortgage
03.2013 - 01.2014
  • Set up files using loan officer checklist and submitted on-time for processing.
  • Answered inquiries and provided superior customer service to clients.
  • Communicated with customers daily to request information and complete paperwork.
  • Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.

Exercise Tech

The Therapy Network
01.2007 - 03.2013
  • Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments.
  • Created fitness and exercise programs to help patients recover from chronic diseases and improve overall physical health.
  • Planned and administered range of treatments and therapeutic exercise programs involving active and passive ranges of motion and muscle reeducation.
  • Managed high-volume caseload and organized daily schedules of assistants and patients.
  • Tracked and evaluated patient progress with respect to treatment goals.
  • Demonstrated clear written and oral communications skills when working with health care professionals, patients and caregivers.

Education

No Degree - Business Management

Ferrum College
Ferrum, VA

High School Diploma -

Salem High School
Virginia Beach, VA
06.2001

Skills

  • Verbal and Written Communication
  • Critical Thinking
  • Mortgage Loan Origination
  • Credit Check Knowledge
  • Pre-Approval Process
  • Financial Analysis
  • Application Tracking
  • Microsoft Office
  • Financial Underwriting
  • Loan Paperwork
  • Team Leadership
  • Customer Relationship Management
  • Project Management
  • Staff Management

Timeline

AVP - Residential Real Estate Account Admin.

Townebank Mortgage
03.2022 - 07.2023

Residential Real Estate Account Admin

Townebank Mortgage
03.2016 - 03.2022

AVP - Loan Disclosure Department Manager

Monarch Mortgage
01.2014 - 03.2016

Loan Setup Admin

Monarch Mortgage
03.2013 - 01.2014

Exercise Tech

The Therapy Network
01.2007 - 03.2013

No Degree - Business Management

Ferrum College

High School Diploma -

Salem High School
Frank Johnson