Frank Johnson
Virginia Beach,VIRGINIA
Summary
Well-qualified administrative team member bringing demonstrated knowledge and abilities in loan processing. Effective at organizing paperwork, resolving discrepancies and working with third-party vendors to clear issues and completing closings. Proficient in standards and regulations.
Overview
17
17
years of professional experience
Work History
AVP - Residential Real Estate Account Admin.
Townebank Mortgage
03.2022 - 07.2023
- Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
- Conducted competitive market analysis to determine optimal pricing for properties.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Explained different types of loans pertaining to client situations.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Checked loan documents for accuracy prior to closing.
- Fielded customer complaints and provided solutions.
- Reviewed loan files and updated to match current standards.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
Residential Real Estate Account Admin
Townebank Mortgage
03.2016 - 03.2022
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Explained different types of loans pertaining to client situations.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Negotiated loan terms and conditions with clients to maximize profitability.
- Checked loan documents for accuracy prior to closing.
- Monitored pipelines to track and log status of loans.
- Reviewed loan files and updated to match current standards.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Developed and maintained relationships with customers, lenders and other third parties.
- Processed loan applications and monitored progress from start to finish.
- Proactively identified solutions for customers experiencing credit issues.
- Explained very technical financial information to applicants in easy to understand language.
- Assisted customers with completing loan applications and other paperwork.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
AVP - Loan Disclosure Department Manager
Monarch Mortgage
01.2014 - 03.2016
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Maintained up-to-date knowledge of current and emerging compliance regulations.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Reviewed, revised and updated compliance policies and procedures to confirm continual compliance with applicable laws.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
- Utilized loan origination software to process and track loan applications.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Provided quick turnaround times to maintain fast-past schedule.
- Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
- Monitored and assessed compliance risks associated with operational processes and procedures.
- Managed practical action plans to respond to audit discoveries and compliance violations.
- Oversaw and monitored violation tracking system for accuracy, reducing issues.
- Maintained composure in stressful situations, confrontations, interviews and records searches.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Loan Setup Admin
Monarch Mortgage
03.2013 - 01.2014
- Set up files using loan officer checklist and submitted on-time for processing.
- Answered inquiries and provided superior customer service to clients.
- Communicated with customers daily to request information and complete paperwork.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
Exercise Tech
The Therapy Network
01.2007 - 03.2013
- Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments.
- Created fitness and exercise programs to help patients recover from chronic diseases and improve overall physical health.
- Planned and administered range of treatments and therapeutic exercise programs involving active and passive ranges of motion and muscle reeducation.
- Managed high-volume caseload and organized daily schedules of assistants and patients.
- Tracked and evaluated patient progress with respect to treatment goals.
- Demonstrated clear written and oral communications skills when working with health care professionals, patients and caregivers.
Education
No Degree - Business Management
Ferrum College
Ferrum, VAHigh School Diploma -
Salem High School
Virginia Beach, VA06.2001
Skills
- Verbal and Written Communication
- Critical Thinking
- Mortgage Loan Origination
- Credit Check Knowledge
- Pre-Approval Process
- Financial Analysis
- Application Tracking
- Microsoft Office
- Financial Underwriting
- Loan Paperwork
- Team Leadership
- Customer Relationship Management
- Project Management
- Staff Management
Timeline
AVP - Residential Real Estate Account Admin.
Townebank Mortgage
03.2022 - 07.2023
Residential Real Estate Account Admin
Townebank Mortgage
03.2016 - 03.2022
AVP - Loan Disclosure Department Manager
Monarch Mortgage
01.2014 - 03.2016
Loan Setup Admin
Monarch Mortgage
03.2013 - 01.2014
Exercise Tech
The Therapy Network
01.2007 - 03.2013
No Degree - Business Management
Ferrum College
High School Diploma -
Salem High School
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