Summary
Overview
Work History
Education
Skills
Certification
CDL-A certified
Timeline
Generic

Frank Johnson

Sumter,SC

Summary

High school graduate in 1981. After graduating in May 1981,entered the Army in August 1981 on the delayed entry program. Served 20 plus years and honorably discharged. Prior to retirement, I was employed for a company in Colorado Springs, Co ( Builders First Source ) from 6 August 1981 til 20 July 2020.

Overview

39
39
years of professional experience
1
1
Certification

Work History

Dispatch Operations Manager

Builders FirstSource
08.2001 - 07.2020
  • Improved dispatch efficiency by implementing streamlined processes and procedures for tracking and coordinating shipments.
  • Reduced response times for customer inquiries with effective communication strategies and thorough knowledge of operations.
  • Developed strong relationships with drivers to optimize routing, reduce delivery times, and improve overall customer satisfaction.
  • Addressed operational issues promptly, resolving problems effectively to maintain seamless workflow.
  • Collaborated with logistics teams to develop strategic plans for optimizing transport routes, reducing costs, and improving service levels.
  • Conducted regular performance evaluations for dispatch staff, identifying areas for improvement and providing appropriate training opportunities.
  • Ensured adherence to safety guidelines and regulations within the dispatch department to maintain a safe work environment at all times.
  • Streamlined inventory management processes, reducing product shortages and minimizing order delays for customers.
  • Created detailed reports on dispatch operations performance metrics, identifying trends and highlighting areas for improvement.
  • Assisted in hiring new employees by conducting interviews, evaluating candidates'' skills, and making recommendations based on company needs.
  • Coordinated closely with warehouse personnel to ensure timely loading of shipments onto trucks for prompt delivery schedules.
  • Optimized shift scheduling through careful analysis of labor requirements and seasonal fluctuations in demand patterns.
  • Established clear expectations for dispatcher job duties while providing ongoing support through coaching sessions as needed.
  • Facilitated cross-training initiatives among dispatchers in various departments leading to greater flexibility during peak periods.
  • Implemented a complaint resolution process to address driver and customer concerns, leading to improved satisfaction rates.
  • Fostered a positive work environment that promoted teamwork and collaboration among dispatchers, drivers, and other stakeholders in the supply chain.
  • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
  • Reported to management operational activities and maintained current records.
  • Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.

Motor Transport Operator

U.S Army
08.1981 - 09.2001
  • Enhanced transportation efficiency by developing and implementing optimized routing strategies.
  • Reduced vehicle downtime through diligent maintenance and timely repairs, ensuring consistent operational readiness.
  • Safely transported personnel and cargo under various conditions, adhering to strict safety protocols.
  • Improved fuel consumption rates with careful planning and monitoring of routes and travel times.
  • Streamlined vehicle inspection process, resulting in quicker turnaround times for mission readiness.
  • Coordinated with logistics teams to ensure accurate inventory tracking and timely delivery of supplies.
  • Trained new Motor Transport Operators on proper driving techniques, safety procedures, and equipment maintenance.
  • Assisted in the development of contingency plans for emergency situations or unexpected route changes during transport missions.
  • Conducted thorough pre-trip inspections to identify potential issues before embarking on long-distance transports.
  • Enhanced communication between team members by implementing standardized reporting procedures for transport-related incidents or concerns.
  • Supported convoy security operations through effective coordination with military police units and adherence to established protocols.
  • Managed hazardous materials transportation according to federal regulations, minimizing environmental impact and ensuring public safety.
  • Increased overall fleet reliability through proactive identification of potential mechanical issues and prompt scheduling of necessary repairs or replacements.

Education

High School Diploma -

Dorman High School
Roebuck, SC
05.1981

Skills

  • Scheduling Coordination
  • Route Planning
  • Adaptability
  • Organizational Skills

Certification

  • Licensed [Job Title] - [Timeframe]
  • [Area of expertise] License - [Timeframe]

CDL-A certified

I received my CDL-A license in 1994 and they are still current with all endorsement except Hazmat

Timeline

Dispatch Operations Manager

Builders FirstSource
08.2001 - 07.2020

Motor Transport Operator

U.S Army
08.1981 - 09.2001

High School Diploma -

Dorman High School

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Frank Johnson