All Microsoft Applications
Frank Jones
Call Center Representative
Durham,NC
Summary
Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate company systems and services. Effective at operating within business regulations and guidelines to manage telephone calls, emails, letters and in-person requests for assistance.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work History
Fill Technician
TRC Staffing
Durham, NC
07.2020 - 08.2021
- Updated computer systems with data, corrections, and issues encountered daily.
- Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.
- Removed samples for testing by quality assurance personnel.
Call Center Representative
Durham Technical Community College
Durham, NC
02.2019 - 01.2020
- Educated students on company systems, form completion, and access to our services.
- Assisted 1-5 customers in average 30 minutes via phone and email by answering questions, responding to inquiries and handling telephone requests.
- Resolved complaints with angry customer by leveraging extensive knowledge of programs and services to create a welcoming, positive environment.
- Recorded and responded to unanswered student requests, offering excellent support and tailored recommendations to address needs.
- Utilized learnings from electronics major to troubleshoot issues with any hardware/software in office.
Warehouse Worker
AW North Carolina
Durham, NC
02.2018 - 04.2019
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Processed incoming shipments upon package receipt by scanning boxes and envelopes and using Microsoft and Zontec Synergy to update system.
Education
High School Diploma -
J D Clement Early College High School
08.2011 - 05.2015
No Degree - Electrical Engineering
North Carolina A & T State University
Greensboro, NC 08.2015 - 05.2016
No Degree - Electrical, Electronics Engineering Technologies
Durham Technical Community College
Durham, NC 05.2019 - Current
Skills
Performance improvement
Proficient in Microsoft Excel
Call center operations
Verbal and written communication
Software
C Programming Language
Java Programming Language
Timeline
Fill Technician
TRC Staffing
07.2020 - 08.2021
No Degree - Electrical, Electronics Engineering Technologies
Durham Technical Community College
05.2019 - Current
Call Center Representative
Durham Technical Community College
02.2019 - 01.2020
Warehouse Worker
AW North Carolina
02.2018 - 04.2019
No Degree - Electrical Engineering
North Carolina A & T State University
08.2015 - 05.2016
High School Diploma -
J D Clement Early College High School
08.2011 - 05.2015