Frank Jones
Operations Regional Manager
Atlanta,GA
Summary
Positive Regional Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading regional management teams across the U.S. Knowledge of budgeting, succession planning and performance management. Dedicated Facilities Management professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced Operations Regional Manager with over 20 years of experience in Facilities Management with current responsibilities to include servicing customers such as Simon Properties, CBRE, Pacific Retail, CBL, The Forbes Group, Brookfield and MoonBeam across the U.S. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
20
20
years of professional experience
12
12
Certification
Work History
Operations Regional Manager
Allied Universal Janitorial Services
01.2012 - Current
- Enhanced regional branch performance by implementing proven management processes to increase revenue by acquiring new accounts.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Developed processes to save on costs and prevent losses.
- Traveled to over 15 locations per cycle to manage each account and perform reviews of individual managers and employees.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Interacted well with Executive Team members and customers to build connections and nurture relationships.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
Education
High School Diploma -
University of Maryland - University College
Hyattsville, MDSkills
- Report Writing
- Safety Protocols
- Organizational Efficiency
- Customer and Vendor Relations
- Budget Knowledge
- Strategic Planning
- Industry Standards
- Operations Oversight
- Business Leadership
- Manage Operations
- Outstanding Communication Skills
- Compliance Management
- Corrective Actions
Accomplishments
- Managed a region that includes 20 Directors & 300+ staff members.
- Manage an Annual salary budget that exceeds 700K.
- Regional Manager over Central & Southern FL , GA , Northeast , CA
- 2018 Regional Manager of the Year
Affiliations
- Member of GBBR "Greater Board Of Realtors" , NAR , MD Notary Association
- Maryland Real Estate Realtor
- Maryland Title / Settlement Agent
- Maryland Notary
- DAV U.S Army Veteran
Certification
- OSHA Training
- CPR
- Chemical Application
- Bio- Hazard
- Train The Trainer - Security
- 16 Step Process
- Global Code of Ethics and Business Conduct Guidelines
- Active Shooter Preparedness
- Verian Expense Reporting / Purchasing
- Bloodborne Pathogens
- COVID-19 Vaccine Information
- Fear and Anxiety: Living with Uncertainty
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Operations Regional Manager
Allied Universal Janitorial Services
01.2012 - Current
High School Diploma -
University of Maryland - University College
- OSHA Training
- CPR
- Chemical Application
- Bio- Hazard
- Train The Trainer - Security
- 16 Step Process
- Global Code of Ethics and Business Conduct Guidelines
- Active Shooter Preparedness
- Verian Expense Reporting / Purchasing
- Bloodborne Pathogens
- COVID-19 Vaccine Information
- Fear and Anxiety: Living with Uncertainty
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