Frank Jones
Operations Regional Manager
Atlanta,GA
Summary
Experienced Operations Regional Manager with over 20 years of experience in Facilities Management. Customer base spans across the U.S which includes industry leaders such as Simon Properties, CBRE, Pacific Retail, The Forbes Group, Brookfield, NEWMARK, and CBL. Experienced with managing multi-regional operations and leading teams to achieve organizational goals. Utilizes strategic planning and leadership to drive performance and operational improvements. Track record of fostering effective team collaboration and delivering consistent results.
Overview
14
14
years of professional experience
12
12
Certification
Work History
Operations Regional Manager
Allied Universal Janitorial Services
Atlanta GA
01.2021 - Current
- Enhanced regional branch performance by implementing proven management processes to increase revenue by acquiring new accounts.
- Set, enforced and optimized internal policies to maintain responsiveness to demands
- Traveled to over 15 locations per cycle to manage each account and perform reviews of individual managers and employees.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Interacted well with Executive Team members and customers to build connections and nurture relationships.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
Regional Manager
ERMC / SecurAmerica
Baltimore, MD
11.2017 - 01.2021
- Led regional operations to enhance team performance and customer satisfaction.
- Developed strategic plans to achieve sales targets and improve market presence.
- Mentored and trained staff, fostering professional growth and operational excellence.
- Implemented process improvements that streamlined workflows and reduced costs.
Regional Manager
ERMC
Baltimore, MD
05.2015 - 11.2017
- Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
- Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
- Established team priorities, maintained schedules and monitored performance.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures, and partnering with local educational institutions for pipeline development.
Director of Operations
ERMC
Baltimore, MD
01.2012 - 05.2015
- Streamlined operational processes to enhance productivity and reduce cost
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost savings.
- Directed training programs for staff, fostering skill development and enhancing team capabilities.
- Oversaw project management efforts, ensuring timely completion of deliverables within budget constraints.
- Oversaw day-to-day production activities in accordance with business objectives.
Education
High School Diploma -
University of Maryland - University College
Hyattsville, MDSkills
- Report Writing
- Safety Protocols
- Organizational Efficiency
- Customer and Vendor Relations
- Budget Knowledge
- Strategic Planning
- Industry Standards
- Operations Oversight
- Business Leadership
- Manage Operations
- Outstanding Communication Skills
- Compliance Management
- Corrective Actions
Accomplishments
- Managed a region that includes 20 Directors & 300+ staff members.
- Manage an Annual salary budget that exceeds 700K.
- Regional Manager over Central & Southern FL , GA , Northeast , CA
- 2018 Regional Manager of the Year
Affiliations
- Member of GBBR "Greater Board Of Realtors" , NAR , MD Notary Association
- Maryland Real Estate Realtor
- Maryland Title / Settlement Agent
- Maryland Notary
- DAV U.S Army Veteran
Certification
- OSHA Training
- CPR
- Chemical Application
- Bio- Hazard
- Train The Trainer - Security
- 16 Step Process
- Global Code of Ethics and Business Conduct Guidelines
- Active Shooter Preparedness
- Verian Expense Reporting / Purchasing
- Bloodborne Pathogens
- COVID-19 Vaccine Information
- Fear and Anxiety: Living with Uncertainty
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Operations Regional Manager
Allied Universal Janitorial Services
01.2021 - Current
Regional Manager
ERMC / SecurAmerica
11.2017 - 01.2021
Regional Manager
ERMC
05.2015 - 11.2017
Director of Operations
ERMC
01.2012 - 05.2015
High School Diploma -
University of Maryland - University College