Frank Jones
Fort Worth,TX
Summary
Authoritative Lead Technician with 20 years overseeing smooth, efficient operations at apartment management companies. Prepared to apply deep technical knowledge and deft personnel management skills to streamline employers' technical operations.
Overview
15
15
years of professional experience
3
3
Licenses
Work History
Lead Maintenance Supervisor
Paskin Group
06.2021 - 08.2023
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Commissioned third-party vendors and technicians to augment on-site technical support assets.
- Planned, scheduled, and delegated daily work to team of employees.
- Implemented, configured, and optimized safety standards.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Monitored and enforced safety measures to mitigate hazards.
- Maintained accurate records of malfunctions, installations and service calls according to guidelines.
Lead Maintenance Supervisor
Harbor Group Management Company
09.2020 - 05.2021
- Validated adherence to best practices, quality standards and customer specifications.
- Monitored spare parts inventory and addressed shortages with purchasing personnel.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Devised and implemented safety programs, encouraging team members to take time to analyze situations and determine best course of action.
- Mentored junior technicians in maintenance, repair and reporting duties.
Lead Maintenance Supervisor
Pauls Group
11.2019 - 07.2020
- Adhered to established policies and standards to safely complete projects.
- Managed, fixed and maintained up-to-date knowledge on all systems.
- Fostered relationships with internal and external customers.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Drafted preventive maintenance schedule to support equipment longevity.
Lead Maintenance Supervisor
Highmark
06.2016 - 08.2019
- Supervised end-user support efforts, designing policies to establish consistent service guidelines and reliable ticket resolution.
- Developed and actualized policies and procedures to promote occupational health and safety best practices.
- Monitored ticket resolution rates, confirming quick and effective technical service call outcomes.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
Education
Na - Building And Property Maintenance
Skills
- P>Issue Analysis
- P>Mechanical Knowledge
- P>Extensive Organizational Skills
- P>Environmental compliance
- P>Equipment calibration
- P>Troubleshooting
- P>Repair services
- P>Time management
- P>HVAC systems
- P>Inventory oversight
- P>Residential construction
- P>Team Training
- P>Commercial construction
- P>Cost Control
- P>Project estimation and bidding
- P>Safety Equipment
Certification
- Licensed pool operator
- Epa certification
- HVAC universal
Timeline
Lead Maintenance Supervisor - Paskin Group
06.2021 - 08.2023
Lead Maintenance Supervisor - Harbor Group Management Company
09.2020 - 05.2021
Lead Maintenance Supervisor - Pauls Group
11.2019 - 07.2020
Lead Maintenance Supervisor - Highmark
06.2016 - 08.2019
Greys Hill - Na, Building And Property Maintenance
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