Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristen Caffrey Sloan

Wallingford,Ct.

Summary

Experienced office manager with a friendly and approachable demeanor, offering over 10 years of consistent and exceptional customer service and comprehensive office support. Seeking a position to utilize acquired skills and expand skill set. Proficient in providing outstanding administrative support to peers and senior management, resulting in streamlined office processes, increased efficiency, and improved service. Accurate in tracking financial data and processing customer payments. Known for projecting a highly polished professional image through excellent communication skills. As the initial point of contact for customers, patients, and vendors, educated them about company's services and products. Efficiently scheduling appointments and promptly responding to inquiries via email and telephone are among strengths. Adept at dispatching staff and handling customer issues. Building strong relationships with staff, senior executives, and clients is one of key strengths, consistently creating a positive first impression. Highly organized and conscientious, entrusted by management with confidential material.

Overview

18
18
years of professional experience

Work History

Business Office Manager

Ryders Health/Lord Chamberlain
07.2021 - Current
  • Meeting with residents/families to discuss their financial obligations
  • Assist with gathering of documentation for Medicaid applicants
  • Inputting of census information into billing and clinical software
  • Collection of private and income monies owed to the facility
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.

Billing Cash Posting

Masonicare
01.2018 - 01.2021
  • Responsible for a variety of duties including, aspects of payment processing, on-line posting of all accounts receivable payment, Masonicare Home Health and Hospice, Masonicare at Home, ALSA and rents
  • End of Month Daily AR cash balancing
  • Performs electronic 835 remit posting, performs manual payment reconciliation for all paper remits, accurately identifies and posts payment transactions to patient accounts and to the General Ledger
  • Prepares mail to be posted and deposited
  • Maintains an understanding of the excel cash sheets, monthly cash sheets, collection agency cash sheets and any other spreadsheets needed
  • Enters all transactional comments into the system to assure accurate account documentation
  • Maintains current knowledge of hospitals' billing systems (McKesson, Nthive, Great Plains)
  • Responsible for scanning paper EOBs

Office Manager

Denny Chiropractic and Acupuncture
01.2017 - 12.2019
  • Maintaining all office operations
  • Monitoring all facets of day-to-day operations including checking patients in and out, fielding emails and phone calls, scheduling patients and processing referrals
  • Produces and sends claims in a timely manner according to the billing cycle schedules set by the finance director
  • Set up insurance master files, plan procedure charges, insurance claim forms, tables and data elements that are necessary for accurate billing of encounters
  • Advise staff and providers regarding changes to CPT codes and ICD-9 codes and new procedure changes from Medicare, Medicaid and private insurance carriers
  • Report feedback on Collection and front desk regarding errors in enrollment, posting charges, insurance coding, and patient information
  • Coordinate policy and procedures regarding patient enrollment, insurance eligibility, valid procedure codes and diagnosis codes for billing purposes
  • Communicate with vendor technical support to fix billing system problems
  • Working daily EDI

Assistant-Account Manager

Indoff
01.2007 - 01.2011
  • Managed account receivables and order processing and account setup
  • Responsible for all customer communications from initial contact through finished product
  • Manages complex multi-line phone systems and web orders

Education

Gateway Community College
New Haven, CT
01.2000

Skills

  • Microsoft Office (Excel, Outlook, Power Point, Word)
  • Deadline management
  • Account reconciliation
  • Staff training and development

Timeline

Business Office Manager

Ryders Health/Lord Chamberlain
07.2021 - Current

Billing Cash Posting

Masonicare
01.2018 - 01.2021

Office Manager

Denny Chiropractic and Acupuncture
01.2017 - 12.2019

Assistant-Account Manager

Indoff
01.2007 - 01.2011

Gateway Community College
Kristen Caffrey Sloan