Summary
Overview
Work History
Education
Skills
Timeline
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Frank Karp

Bella Vista,AR

Summary

Meticulous auto body repair professional adept in navigating industry software to log maintenance work and efficiently process work orders and invoices. Proven history of demonstrating quality and efficiency on all projects. Consistently earned high ratings on customer surveys for excellence in service and value for repairs.

Overview

33
33
years of professional experience

Work History

Autobody Estimator

Caliber Collision
Bentonville, AR
01.2021 - Current
  • As the estimator I handle the complete appraisal of the vehicle from the check in of the customer , locating cost effective parts outlined per the insurance company requirements , writing the preliminary estimate and any supplemental damage as well also setup any sublet work needed. I over see the repair process and provided updates to the customer as necessary and complete the final paperwork when the vehicle is complete.

  • Ensured compliance with OSHA regulations related to hazardous materials handling.
  • Trained junior estimators on proper techniques for analyzing vehicle damages and determining repair costs.
  • Ensured that all estimates were within the company's established guidelines for pricing and profitability.
  • Developed relationships with vendors in order to receive discounts on parts used in auto body repairs.
  • Provided customers with a full explanation of the cost breakdown for their estimates.
  • Analyzed customer feedback data to improve overall service quality levels.
  • Verified accuracy of final invoice documents prior to submitting them for payment processing.
  • Assisted in developing new policies, procedures, and processes related to auto body estimating services.
  • Managed multiple projects simultaneously while maintaining high quality standards throughout the estimating process.
  • Utilized specialized software programs such as CCC One Estimating System or Mitchell Repair Estimating System when creating estimates.

Autobody Estimator

Bonander Buick & Gmc
Turlock
03.2008 - 01.2023
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.

AutoBody Manager

Smith Chevrolet Buick
Turlock, CA
03.1991 - 03.2008
  • Wrote customer estimates and processed the through the shop .
  • Evaluated different repair methodologies to create collision estimates for damages.
  • Conducted final quality control check of vehicles prior to customer delivery.
  • Reviewed factual information to determine costs to repair applicable damages.
  • Advised customers of repair plans, discussing payment options to finalize work orders.
  • Adhered to DRP insurance procedures and rates applicable to estimates.
  • Delivered top-notch customer service by answering questions and quickly responding to phone inquiries, resulting in [Number]% increase in repeat business.

Education

GED -

GmcPiedmomt Hills High
San Jose, CA
06-1976

Skills

  • Damage Assessment
  • Repair Planning
  • Cost Estimation
  • Vehicle Inspection

Timeline

Autobody Estimator

Caliber Collision
01.2021 - Current

Autobody Estimator

Bonander Buick & Gmc
03.2008 - 01.2023

AutoBody Manager

Smith Chevrolet Buick
03.1991 - 03.2008

GED -

GmcPiedmomt Hills High

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Frank Karp