Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Frank Kratofil

Austin,TX

Summary

Dedicated, highly skilled, and enthusiastic healthcare supervisor with more than 20 years of experience supervising retail and specialty operations, building relationships with key strategic business partners (Pharma, Payers, Physicians, Hospitals, and Community Partners), as well as, creating and executing on operational, immunization, testing, adherence, and educational patient programs.

Overview

5
5
years of professional experience

Work History

Healthcare Supervisor

Walgreens
03.2022 - Current
  • Accountable or the pharmacy of operations of 80+ retail stores in Central Texas
  • Advised on pharmacy strategy to drive results by utilizing leadership skills to direct and develop district managers for growth and understand of pharmacy practice and operations in order to triage concerns/issues, and resolve complex programs that arose within the store
  • Drive engagement of teams to meet and exceed performance goals, attract and retain talent, and build future leaders for the company.
  • Drive business impact in terms of patient/clinical outcomes, compliance/adherence, pharmacy profitability, and develop these skills in others
  • Understand company polices, procedures, and clinical quality outcomes that affect the business
  • Drive business impact in terms of patient/clinical outcomes, compliance/adherence, pharmacy profitability, and develop these skills in others.
  • Understand company policies, procedures, and clinical quality outcomes that affect the business, as well as, basic tactical pharmacy operations.
  • Understand and interpret business forecasting, sales and financial conditions to create and execute data-based business plans
  • Coach team members to develop knowledge and skills to read and interpret a variety of reports, performance measures, and business computations (sales, movement, operating, profit/loss, payroll, ledgers, etc.)
  • Apply healthcare knowledge of competition and trends (clinics, healthcare business, customer segments, etc.) to develop external relationships (i.e. local health systems/plans, insurance companies, government, employers, hospitals, regulatory agencies, professional associations) to identify strategically aligned business opportunities that support and drive prescription market share
  • Understand and learn customer/patient segments, as well as profitability implications for retail and pharmacy/healthcare and apply that knowledge to proactively anticipate and address customer needs, identify business growth opportunities, exceed patient expectations, and build loyalty.
  • Collaborate closely with local leaders to understand what is working versus what is not working and why to create feedback to continuously filter learnings and competitive information, in order to focus on the most business critical objectives and relevance to the bigger picture.
  • Implemented intern training programs to build talent pipeline.
  • Directly worked with key Pharma partners to understand unique opportunities with market, as well as, provide needed services with key payers
  • Directly worked with key payers to ensure key measures and targets being met, as well as create processes and programs to address adherence and patient needs, while directly working with leadership to address and resolve patient and provider pain points
  • Directly worked with providers and community partners to ensure patient access and address adherence and educational needs
  • Utilized knowledge of 340B, FQHC facilities, and specialty to facilitate and build opportunities within market
  • Advised on pharmacy strategy to drive results by utilizing leadership skills to direct and develop store/pharmacy team members to build relationships with diverse stakeholders, triage concerns/issues, and resolve complex problems.
  • Drive engagement of teams to meet and exceed performance goals, attract and retain talent, and build future leaders for the company.
  • Drive business impact in terms of patient/clinical outcomes, compliance/adherence, pharmacy/specialty profitability and develop these skills in others.
  • Understand company policies, procedures, and clinical quality outcomes and specialty disease states that impact the business, as well as, basic tactical pharmacy operations.
  • Understand and learn customer/patient segments, as well as profitability implications for retail and pharmacy/healthcare and apply that knowledge to proactively anticipate and address customer needs, identify business growth opportunities, exceed patient expectations, and build loyalty.
  • Collaborate closely with local leaders to understand what is working versus what is not working and why to create feedback to continuously filter learnings and competitive information, in order to focus on the most business critical objectives and relevance to the bigger picture.

District Manager

Walgreens
12.2020 - 03.2022
  • Supervised 14 locations to enforce high-quality standards of operation.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Modeled best practices for sales and customer service.
  • Coordinated with other district managers to actualize performance improvement strategies.
  • Built positive and productive relationships with store and field leadership.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Exceeded sales targets with well-developed sales strategy and empowering team coaching.
  • Generated financial and operational reports to assist management with business strategy.
  • Optimized in-store merchandising and monitored inventory availability to increase sales.
  • Held meetings with Regional Merchandise Manager to identify techniques to overcome sales obstacles.
  • Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Coached and promoted high-achieving store and pharmacy managers to fill leadership positions with qualified staff and boost company growth.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Implemented systems and procedures to increase sales.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Collaborated cross-functionally with regional and other teams nationally to maintain consistent message and experience.
  • Organized promotional events and interacted with community to increase sales volume.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • · Advised on pharmacy strategy to drive results by utilizing leadership skills to direct and develop store/pharmacy team members to build relationships with diverse stakeholders.
  • Drive engagement of teams to meet and exceed performance goals, attract and retain talent, and build future leaders for the company.
  • Drive business impact in terms of patient/clinical outcomes, compliance/adherence, pharmacy/specialty profitability and develop these skills in others.
  • Understand company policies, procedures, and clinical quality outcomes that impact the business, as well as, basic tactical pharmacy operations.
  • Understand and learn customer/patient segments, as well as profitability implications for retail and pharmacy/healthcare and apply that knowledge to proactively anticipate and address customer needs, identify business growth opportunities, exceed patient expectations, and build loyalty.
  • Collaborate closely with local leaders to understand what is working versus what is not working and why to create feedback to continuously filter learnings and competitive information, in order to focus on the most business critical objectives and relevance to the bigger picture.
  • Implemented intern training programs to build talent pipeline.

District Manager

Walgreens
06.2019 - 12.2020
  • Supervised 13 locations to enforce high-quality standards of operation.
  • Same job description and responsibilities as previous position in Miami/Ft. Lauderdale.

District Manager

Walgreens
10.2018 - 06.2019
  • Supervised 12 locations to enforce high-quality standards of operation.
  • Same job description and responsibilities as previous position in Miami/Ft. Lauderdale.

Education

PharmD. - Pharmacy

University of South Carolina
Columbia, SC
12.2001

Skills

  • Decision-Making
  • Operating Plans Development
  • Process Implementation
  • New Services Development
  • Team Collaboration and Facilitation
  • Policy and Program Development
  • Building and Fostering Relationship
  • Strategic Growth
  • Problem Resolution
  • Critical Thinking
  • Coaching and Mentoring

Accomplishments

Healthcare Supervisor Key Accomplishments

  • Developed and implemented flu immunization rollout strategy for 570+ retail store locations with focus on uninsured/underinsured needs of the community for Texas, Oklahoma, and New Mexico.
  • Created and launched patient medication compliance program in 570+ pharmacy locations resulting in increased patient disease state outcomes.
  • Created relationship and executed on the largest Shingles and RSV immunization clinic in the country. Utilized relationship to build opportunities for other markets in the country.

District Manager Key Accomplishments

  • Creation and execution on pharmacy compliance program for 400+ locations to reduce risk for non-compliance to board pharmacy regulations and inspections.
  • Creation of relationship with Nova Southeastern University to build career fair and career education program to yield increased internships within 400+ pharmacy locations to build and sustain needed recruiting pharmacist pipeline.
  • Created unique merchandising strategy for beach locations utilizing shopper demographics and trends to yield increased sales and gross profit.

Timeline

Healthcare Supervisor

Walgreens
03.2022 - Current

District Manager

Walgreens
12.2020 - 03.2022

District Manager

Walgreens
06.2019 - 12.2020

District Manager

Walgreens
10.2018 - 06.2019

PharmD. - Pharmacy

University of South Carolina

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Frank Kratofil